I have never written a poor review, but as I find these reviews to be helpful when I am looking for a reputable company, I decided to write this to save other people from running into the same problem.
We had major issues with Icon Stone regarding the measuring and installation of our quartz counter tops and kitchen sink. It took Icon Stone three times to get the measurements of the counters correct. This delayed the kitchen renovation by several weeks, as the counters are the first thing that need to go in.
We had three different crews here to put in the counters, and one crew was a contractor who did not work for the company, and we sent them away as we did not trust the work they were doing when they tried to put a sink into a cabinet opening that was too small. If we had let them continue, they would have likely ruined the cabinet.
The only reason they are getting 3 stars, is the service we received from the assistant in the production area (who we understand has recently left the company). I would not have written a poor review had the owner/GM decided to call me directly to discuss the issues we faced. The only person we heard from was a card from our sales person, and while we appreciate her effort, it was not enough given the issues we are still dealing with delays.
I hope Icon Stone improves their production services and the management follows up with customers who receive less than good service.