I have dealt with Glenn on a previous project, which I will comment on in another review. For this project, the installation of a new zero clearance fireplace which was replacing a 70 year old broken down masonary fireplace with an incorrectly installed chimney flue. I spoke to 5 local fireplace dealers to become familiar with the different models & options that might be suitable. In each & every case, I would describe them as incompetent. Their only knowlege came from books, catalogues and their own marketing material, they could not see or think their way through a custom installation. Their sales staff AND installers were simply incompentent (and con-artists to boot!!). But now that I had all the information that I needed, I called Glenn. I was sure that if anyone could put this together for me it would be Glenn. Correct!! In less than 10 minutes Glenn knew exactly what I needed. The next day, I placed the order, 3 days later they did the install. The installation required some custom work, but true to form, his guys knew exactly what they were doing and the next morning I had a working fireplace. Glenn & his guys did a teriffic job, and more importantly, did it correctly, on budget and completely finished.
So, if you have a complicated installation, call Glenn, you will be glad you did.