The work was done seamless but there was a miscommunication between the original installation plan and the actual installed one, including additional cost.
- Approximate cost of services:
- $12,000.00
- Company Response
When our installation technician arrived he was asked by the homeowner if the indoor unit of the heat pump could be put in a different location than agreed on for the quote. The technician was very up-front about there being additional costs involved as extra materials would be required to accommodate the new location. This was also brought to the attention of the other homeowner to ensure all parties concerned were aware of the additional costs. When the installation did occur, our technician once again informed the homeowner of the additional cost and had her initial the contract showing the additional cost. We are sorry you felt there was a miscommunication. We strive to keep our customers completely informed before, during and after an installation. Thank you for choosing The Comfort Shoppe and thank you for your HomeStars review. :)