The Comfort Shoppe

Heating & Air Conditioning
160 Baseline Road East Bowmanville ON L1C 1A2
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94%

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Reviews by rating (past 12 months)
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Reviews for The Comfort Shoppe

Average customer rating:
9.4 10 (115 reviews)

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Stephan K.
Stephan K.
1 review Pickering, ON
10/10

Furnace?Air conditioner

Excellent work efficient and quick. Their people were friendly and knowledgeable. i would definitely recommend them to others.

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Company Response

Thank you for the great review! If someone purchases a furnace or AC from us through your recommendation we will put a $100 credit on your account to be used for future service, maintenance or purchase at The Comfort Shoppe.

ryan h.
ryan h.
1 review Bowmanville, ON
10/10

A.C installation and maintenance

Annual service. Professional and knowledgeable. Came in the middle of the three hour window. We were advised of noise to accommodate our one year old son. Amazing.

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Company Response

Customer service is the number one priority at The Comfort Shoppe! If you recommend us to a friend or neighbour and they use our services we will give you $10 off your next service or maintenance. If they use us for an installation above $1000.00 we will deduct $100.00 of your next installation (above $1000.00)! Remember, we service, maintain and install all HVAC equipment and gas fireplaces. Thank you for the great review :)

M G.
M G.
1 review Bowmanville, ON
10/10

Furnace & AC

Techs showed up early. Worked in a timely manner and completed job. Very satisfied with the installation. Gave followup support when I had issues with the AC and thermostat.

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Company Response

We're not satisfied until you are satisfied! We hope that we can continue to be of service to you. Mention this HomeStars Review and receive $10.00 off service or maintenance (cleaning) of your gas fireplace. Thank you for the 10 star review :)

bettymyles
bettymyles
1 review Oshawa, ON
10/10

new air conditioner

I am a customer of the Comfort Shoppe and when I called on Monday about my broken air conditioner, they came right away. By 6p.m the next day I had a new air conditioner installed and working perfectly. I could not ask for better service

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Company Response

Our existing customers are SO important to us. Glad to hear you were satisfied once again. We look forward to continuing to provide you service. Thank you for the review :)

yvette.lagrois
yvette.lagrois
1 review Oshawa, ON
10/10

Heat Pump

Quick, efficient and reliable and great people to work with! Thank you Comfort Shop! Sincerely Yvette Lagrois

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Company Response

Thank you for choosing The Comfort Shoppe for your recent installation. We also service and maintain all HVAC equipment so we will contact you annually as a friendly reminder that maintenance is recommended on your equipment. Thank you for the 10 star review :)

Albert P.
Albert P.
1 review Newcastle, ON
10/10

Air Conditioner Installation

I saw my neighbour used The Comfort Shoppe to install their Lennox air conditioner. So I called them to install a Lennox XC21 A/C. Both Emma who dealt with pre-sales and Yvonne who dealt with after-sales are very nice to deal with. They are very responsive! The installer Dana is also very nice. Job was done perfectly! The price is very fair and they even accepted credit card up to amount of $7,500 without adding 3% charge like many other companies do.

Highly recommend!

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Company Response

Like our installers, our office staff aim to please! We think you will be very satisfied with your new high efficiency Lennox air conditioner. Thank you for the excellent review! :)

Cathy
Cathy
1 review Bowmanville, ON
10/10

Replaced Gas furnace & Central AC unit

The installers arrived on time (even a few minutes early) , began working right away and continued until the job was completed.
They covered the carpet going to the basement with a drop sheet which was much appreciated .
Before leaving, they explained how to achieve maximum efficiency from both units (furnace for winter months & AC for summer)
which included instructions for the new thermostat they installed.
Everything was cleaned up as it was before they started so no mess left.
Cost was pretty comparable to others but I don't believe the cheapest option is the best option when replacing these items.
Great experience & I would definitely recommend The Comfort Shoppe to anyone considering replacing their HVAC units.

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Company Response

Customer satisfaction is the number one priority at The Comfort Shoppe. We are pleased you were satisfied with the whole installation process. Thank you for the high review :)

Joe
Joe
1 review Orono, ON
8/10

Heat Pump Installation

The work was done seamless but there was a miscommunication between the original installation plan and the actual installed one, including additional cost.

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Company Response

When our installation technician arrived he was asked by the homeowner if the indoor unit of the heat pump could be put in a different location than agreed on for the quote. The technician was very up-front about there being additional costs involved as extra materials would be required to accommodate the new location. This was also brought to the attention of the other homeowner to ensure all parties concerned were aware of the additional costs. When the installation did occur, our technician once again informed the homeowner of the additional cost and had her initial the contract showing the additional cost. We are sorry you felt there was a miscommunication. We strive to keep our customers completely informed before, during and after an installation. Thank you for choosing The Comfort Shoppe and thank you for your HomeStars review. :)

mzmazz in Courtice
mzmazz in Courtice
1 review Courtice, ON
10/10

The Whole Shebang

Gerry and crew were professional, fast and more than willing to answer any of my questions. Not only that, when The Comfort Shoppe couldn't meet the first installation date they moved it UP, not back! How often does that happen? I'm thrilled with the new unit and the fact that it's super efficient.

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Company Response

You got one of the best installers in the business! Gerry has many years of HVAC installations under his belt, so his installs are efficient and usually go off without a hitch. So glad you are happy with the new equipment. We appreciate your kind review :)

Sue
Sue
2 reviews Kawartha Lakes, ON
10/10

Propane furnace installation

They removed our oil burner and installed a new high efficiency propane system. They installed an iComfort thermostat and took the time to help me install the app on my phone and connect to the thermostat. The owner, Scott Seeney, came out twice during the installation process to ensure things went smoothly. Well done, Comfort Shoppe! Thank you!

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Company Response

Switching from oil to propane is a great way to save money especially when it's combined with a new high efficiency furnace. We are glad you are a satisfied customer and we thank you for your review :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Comfort Shoppe

Many years of experience are behind the friendly staff at The Comfort Shoppe. From our beginnings in 1987, we have grown with tremendous success to our large showroom located at 160 Baseline Rd. East, in Bowmanville, Ontario.
The Comfort Shoppe sells and services a variety of home comfort products, including furnaces, boilers, fireplaces, mantels, heating, air conditioning, geothermal heat pump systems, demand hot water systems and ductless heating and cooling systems. We serve Bowmanville, Courtice, Newscastle, Oshawa, Whitby, Pickering, Ajax, and surrounding areas.
Today we offer a diversifed portfolio of products, but the end result is the same... Old fashioned care and service for you, our customers!

Heating & Air Conditioning, Gas and Propane Fireplaces and Stoves, Swimming Pool Heaters, Pool, Spa & Hot Tub Chemicals
www.comfortshoppe.com

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, boilers, fireplaces, mantels, heating, air conditioning, geothermal heat pump systems, demand hot water systems, ductless heating and cooling, pool, Spa & hot tub chemicals,
SERVICES
Repair of furnace, central air conditioner, fireplace, heat pumps, water heaters
BRANDS
Lennox, Goodman, Regency, Majestic, Vermont Castings, Heatilator, Bismar Martin, Bard, WaterFurnace, Navien, Saywood, and Mitsubishi Mr. Slim.
WEBSITE
http://www.comfortshoppe.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, cheque, credit card, debit, email transfer, EFT
LICENSES
T.S.S.A.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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