A couple years ago after much online investigation and multiple talks with Jack from Aquamart I decided to have them install a Kinetico water softener. I love the product and I would recommend it to anyone!
Now anyone that has purchased anything we all know that the quality and professionalism is only truly tested when you have a problem and you need service or repair. Aquamart as a company was amazing! My first service call experience was exactly how customer service should be!
Please continue reading as I go into details of what happened.
From the first lady that answered the phone (sorry I didn't remember her name) on a Friday at 4:55pm and spent time helping troubleshoot my problem, all the way around to Jack that actually came to fix my problem!
The first pleasant surprise was how much that wonderful lady knew as the first point of contact and that she was able to walk me through some tests and questions to make sure I needed a technician and couldn't fix it on my own. After we had determined I truly was in a pickle I couldn't get myself out of we scheduled a technician to come and fix it for me.
Before that tech could come I got a call from Jack with more questions and an idea as to what my problem was. He asked if he could come instead of the tech because he was sure that the problem was with the salt I was using. He told me a couple things to do to prepare for his arrival which I gladly did. He arrived the next day exactly when he said he would and got to work.
Turned out he was 100% correct about the salt issue however it had taken me a while to realize the problem and the issue snowballed into the entire head of the softener was all gummed up by calcium buildup because it wasn't working properly. Jack spent 1/2 a day cleaning and greasing to get my system back up and running. He was a wealth of information about the other filters I had running that were installed by other companies BEFORE I found Aquamart. I picked his brain while he worked and he was more than happy to help. He spent almost as much time explaining everything about my system then he did fixing it. I learned so much about how it operates, what to do if it isn't, what to look out for and best practices.
Such a great experience I could not say enough good things about this company or the people that work there!