I am blown away at this company and their level of professionalism!! Over the Christmas holidays, we had a backup in our basement. I was freaking as we had family coming to visit from out of town. I quickly searched for a company in the area, but was worried that no one would come or if they did it was going to cost me!! After calling a few places, I quickly found out that I was right...all were going to charge a ridiculously insane amount because it was the holidays and it would take a day or two.
Last company on the list was Strathcona Septic, they were able to come immediately. (Thank God). They did state it would be an emergency fee, but they would be there in a few hours. They showed up within an hour and a half, assessed the issue, cleaned everything up and charged me a regular fee because it didn't take as long as they planned. What was even more impressive is that they took the time to explain what happened and how to prevent it from the future. We have since had them out again to make sure everything is good(preventative action and I'm paranoid) with all the warm weather we've had and the melting. All is good!!! Definitely will use them in the future and recommend them.