Due to poor workmanship the front of my house was leaking into the basement. While I would have preferred to speak to them before the work was done in person, the customer service rep was informative about how the work would be done. The workers listened to the issues I was having, did a very thorough job with the ice and water shielding , and cleaned up after themselves. They caulked every gap I could find and did such a clean job of it that you have to look closely to see it. Nice job and thank you.