I called this company based on the reviews. I asked for my two locks to be changed. I didn't know that I should have asked for them to be "re-keyed". The locksmith asked how many new keys I would like and I asked for 3. He asked if I would like new brass door knobs. Since I don't know anything about re-keying locks, I assumed they had to be replaced so I said yes. He asked to use my current key, so I gave it to him. He then replaced the door knobs and keyed them to my current key. He said the job was finished.
I asked him why the new locks worked with my current key when I wanted the locks changed. He said that I had only requested new door knobs. I said I asked that the locks be changed and why did he ask me how many new keys I would need? He said that he hadn't asked me that and began to argue with me. He said I should have asked for the locks to be re-keyed if that's what I wanted. He then re-keyed the locks as requested, but was annoyed and quite impolite.
He gave me the bill which was now $252.00 (including tax). He had crossed out the old amount and added the extra for his communication mistake.
I would not recommend this company to anyone because he did not communicate clearly and became quite argumentative with the customer (me) and was clearly annoyed.
Later, he called me (after he'd seen the review) and tried to find out what was wrong. Although he wasn't as argumentative this time, he did not offer to compensate me or try to make the job satisfactory. In fact, now the new keys and door knobs do not work properly and I have to jiggle them for several minutes before they finally open. I am afraid that one day they won't open at all, so now I only lock the deadbolt (which still works with my old keys). I sincerely wish I had never contacted this company.