Mr Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
1877 Merivale Road Ottawa ON K2G 1E5
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Reviews for Mr Kitchens Ltd

Average customer rating:
8 10 (29 reviews)

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2/10

$75-80K Reno and They Won't Return Our Calls/Emails

We worked with MR Kitchens for a large scale kitchen/bathroom/main floor Reno in Spring 2019.

The renovation cost us $75-80K. It's been 4 months since the projected closing date for the reno and there is outstanding work to be completed that they clearly have no intention of completing. They have stopped returning our phone calls or emails. There is no schedule for the rest of the work to be done.

A summary of the issues we've had:
-tile was unevenly installed; broken/chipped tiles were installed; grout was incomplete and we had to hire someone else afterwards to clean the tile, redo the grout, remove the hardened mortar globs, and to fix the mistakes
-we had to pay an outside contractor to finish painting/drywall patching work MR Kitchens had agreed to
-hardwood was installed with more 8 noticeably broken/split/chipped boards; some are in the middle of the floor
-there is literally still a hole in our wall in the kitchen that has not been filled; caulking around cupboards/cabinets had to be completed by a painter we hired separately
-promised elements, such as a cabinet front over the hood fan, toe moldings around the cabinets, and the replacement of chipped doors have yet to be completed
-some items of our kitchen were installed without prior approval or discussion (i.e. installers showed up, installed items unannounced and without our consent; the installers were unprofessional and made family members uncomfortable)
-subcontractors appear to be inexperienced and overcommitted with other projects (work kept happening on the weekends instead of on weekdays)

If we could go back in time, we would never work with MR Kitchens. The work is sloppy, the communication/scheduling is really weak, and the follow through is appalling. They do not fix their mistakes or finish their projects. Find a better company to do your reno.

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Georgie in Saint-laurent
Georgie in Saint-laurent
1 review Montreal,
1/10

New Construction

We were building a home in west Ottawa, and the builder was using MR Kitchens for all of their new construction homes. Our initial experience was with Earl in the Orleans showroom, and that was generally a very positive experience. Earl took what we liked and turned it into something we love.

However, the post installation service has been horrific. HORRIFIC. We are missing 3 doors - one in our kitchen and two in our butler's pantry. We also have one door that is the wrong colour completely in our master bathroom. We are also missing a toekick in the kitchen. 3 times we have taken days off of work for MR Kitchens to come and do the post construction service. Twice they simply didn't show up - no call, no email, no apology. And once they came, but they didn't bring any of the doors that were missing and they didn't bring the missing toekick. They brought one door to replace in the master bathroom, but again it was the wrong colour.
I email MR Kitchens and get absolutely no response. There is no phone number to contact the service department.

I would absolutely never ever recommend MR Kitchens to anyone purely because of their post build service. Atrocious.

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Derek in Mississauga
Derek in Mississauga
0 reviews Embrun, ON
6/10

Kitchen renovation

There are three chapters to this story. The first part was dealing with our designer Laureen who was attentive to our needs and presented a fantastic kitchen design. She walked us through the process of choosing colors, hardware and all aspects of the kitchen we wanted. We have recommended her to friends and will continue to do so. I would rate her a 5 out of 5. The next phase was the installer of the kitchen, Ben. He worked patiently and the kitchen was exactly as designed and looks awesome. The final part of the story is the disappointing and frustrating part, which is the after installation service. Trying to get minor repairs
and finishes completed has been ongoing for almost a year (since Sept. 2018). The most recent visit for the service department was to replace a cupboard door that does not match the other doors. Had to escalate to
another manager to get this resolved.

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Anjulee in Winnipeg
Anjulee in Winnipeg
1 review Ottawa, ON
10/10

Full house renovation

MR kitchens and Olistin did our renovation of kitchen, 1.5 bathrooms, all of the flooring , moving walls, and they were excellent to deal with from start to finish. Communication is key and they were fantastic. We worked with Earl and Jean-Michel. Design, project management and delivery of the work was great and a fair price too. I highly recommend them and am using the company again for another renovation. This time we have been working with Sandra, Nathan and Jean-Michel and all again are fantastic. When you look at the pre reno and post reno of the kitchen you wouldn't believe it's the same house, but it is! 1 year later and we are very pleased with the work that was done.

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Private User
Private User
Private User reviews Ottawa, ON
6/10

Kitchen Renovation, Powder Room

The company was easy to deal with. We were in contact with our designer fairly regularly, especially during the planning phases. The contractors were pretty good but we found it was best to have someone there while they were working to point out small issues that needed correcting.

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Mak Higgins in Ottawa
Mak Higgins in Ottawa
2 reviews Ottawa, ON
3/10

Badly executed kitchen reno

I contracted MR Kitchens do a complete kitchen reno starting June 2017 (flooring, lighting, electrical, plumbing, cabinets, etc...). When we signed on with MR Kitchen it wasn't clear that we would be dealing with 5 different entities each responsible their own separate portion of the project. The separate groups (MR designer, MR Olstin, MR Kitchen cabinets, Olstin subcontractor, subcontractor's electrician) in itself is not necessarily a problem, but the complete lack of project management and guidance between the various parties led to mass confusion and misunderstandings.

The designer (Caitlyn) was quite good and pleasant to deal with. She has a good eye for colour and style selection. The project manager Jean Michel is for the most part absent and missing in action until there's an opportunity to bill the customer for slightest change in scope. The project manager isn't a project manager, he's really just a Billing Agent. The Olstin subcontractors were in general quite good, but at times were difficult to deal with but that is mostly because of a lack of communication and/or incorrect and outdated scope of work documentation by the so-called project manager. For example, we were supposed to have in floor heating installed, but because Olstin, subcontractor and electricians are not well coordinated, the in floor heating went unnoticed until it was too late (new flooring completed).

The quality of the cabinets (MR kitchen VARS ON) was not all that impressive. Many deficiencies that took weeks to correct. The quality of the doors and assembled cabinets were not much better than would you can purchase from Ikea or Home Depot. MR Kitchen charges a premium price for their cabinets, but the attention to detail is lacking and the willingness to correct deficiencies is also missing. Nobody wants to be without their kitchen 8+ weeks waiting for all the deficiencies to be remedied. In my case, it seemed that the strategy of the MR Kitchen Cabinet Installation Manager was to drag his feet in regards to the corrections and hope that I would eventually accept all or most of deficiencies without being corrected.

All in all not a good experience. If you are asthmatic or have children who are asthmatic I would definitely advise against MR Kitchen and their subcontractors. The lack of cleanup and lack of tarping to contain the spread of large amounts of dry wall dust, saw dust, and other powders certainly posed a clean air problem for us. I would instead recommend you find a contractor who makes use of zippered barriers to prevent the spread of dust from sanding and tile cutting, throughout the house.

1 of 1 people found this review helpful.
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Gary B in Ottawa
Gary B in Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation

We had a good experience renovating our kitchen. MR Kitchens designer Earl did a fantastic job envisioning a new concept for our kitchen which involved relocating our refrigerator and oven and installing new cabinets. The design maximized our counter space and made our kitchen much more user friendly. Thanks to Project Co Coordinator Jean-Michel and the installation team for a job well done. We wouldn't hesitate to recommend MR Kitchens for your kitchen renovation project.

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HomeStars in Ottawa
HomeStars in Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation

I had a great experience with MR Kitchens. The cost was reasonable. The designer was very knowledgeable and helpful. The installers were excellent! I now have a beautiful kitchen. Time to learn how to cook!

LF

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Charles Williams in Ottawa
Charles Williams in Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation

I am very pleased with all aspects of the selection, purchase and installation of my kitchen cabinets from Mr Kitchen. I watch all of the renovation shows on the DIY network and have seen many kitchen installation disasters. I learned by watching these shows that the solution to avoid a kitchen disaster is to select a professional company whose experienced staff provide detailed explanations concerning what they will do to install your new kitchen. Mr Kitchen staff provided detailed explanations throughout the process of selecting and installing my new kitchen, including explanations concerning what to do if I had issues with the installation of my kitchen cabinets. I am very pleased to report that I did not have a negative experience concerning the installation of our kitchen which was a direct result of the professionalism of Mr Kitchen’s staff. I would highly recommend this company if you are considering purchasing a new kitchen.

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Darwin and Liz in Ottawa
Darwin and Liz in Ottawa
2 reviews Ottawa, ON
10/10

Kitchen Cabinets

Our designer, Melissa was very helpful with the kitchen design.
The cabinets were delivered on time and the time for installation was accurate.
The company had quality checks through out the process and the Service Dept. was there to make sure that the cabinets and work done were professional and good quality.
We were happy with our choice in this company and recommend them.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Kitchens Ltd

For over 25 years Mr Kitchens has been committed to the design and manufacturing of kitchens that appeal to your senses, on all levels. We believe that kitchens must make sense for you and your home. Since we manufacture our own cabinets we are able to ensure that quality controls ...
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