Mr Rooter Plumbing Of Calgary

Gerry

Thank you for having called and given us an opportunity to offer you service. We seek to satisfy our customers by responding in a timely fashion, which we were able to do Sunday night when you called us at because of your sewer backup. We came, cabled/augured your main-line, then used the video camera and informed you of what was wrong with the sewer line, and what must be done to solve the problem. You called for a service, and we provided that service at no extra charge for plumbing on nights or weekends. We informed you of the cost prior to starting the job, which you agreed to.
I must correct you in pointing out that we were at your home for almost 2 hrs, from 10 p.m. to 11:50 p.m. and not 20 minutes as you indicated.
Also Gerry, customers have a responsibility to do due diligence and research prior to making any decision, or solicit a service of whatever nature. So we will agree with you in pointing out that we are not obligated by law or otherwise to inform you that you can call the City to come out and take a look at a main sewer issue. That is the customer’s responsibility! And we believe it is unreasonable that you should hold us accountable in this matter. If we inspected your main sewer and we found the problem to be on the City's side, you would have been inform you to call the City so that they can fix their property.

I must point out that it is our company policy that if we were to do the repair on your main sewer, that we would deduct the cost of the service you received Sunday night. So that is something that you can take a look into.
Again we thank you for your business.

Lynne
We at Mr Rooter Plumbing would like to thank you again for your business, and we are pleased that you have received great customer experince each time you've had service from us. We are striving to exceed your expectations and any suggestions as to how we can accomplish this would be greatly appreciated.
To show our appreciation for having taken the time out to write a review on your service experience, we will be entering your name for a draw, to take place September 30, 2010, to receive a $100 discount on your future service call. Again we thank you for your business and we look forward to continue serving you.

Kim
We at Mr Rooter Plumbing would like to thank you for giving us the opportunity to serve you, and we are pleased that you received excellent service from our service technician. We strive to exceed the expectations of our customers, and its apparent that we achieved that. So, to show our appreciation to you for having taken the time out to write a review about your service experience, we would like to offer you a complimentary video inspection of your main sewer, and also, we will be entering your name for a draw, to take place September 30, 2010, to receive a $100 discount on your future service call. Again we thank you for your business and we look forward to continue serving you.