Gandy Installations

Heating & Air Conditioning
20202 Industrial Avenue Langley BC V3A 4K7
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2018 winnerBest of 2018winner
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Gandy Installations

Average customer rating:
9.2 10 (68 reviews)

Sort by

D K  from Vancouver
D K from Vancouver
3 reviews North Vancouver, BC
10/10

Always great service and reliable

Arranged annual Lennox furnace service before the cold weather arrived. Easy to arrange. Did not know they also serviced fireplaces which would have saved some time for arranging service on the same day. Lauren arrived within the time allotted. With broken tendons, she arrived with help from a new trainee. Invoiced via email and cc receipt via email as well. Eco friendly and always a pleasure to have annual service with Kerrisdale Gas/Gandy Installations. Even got the FortisBC rebate form through email, which was helpful as FortisBC wanted things scanned as support documentation.

Was this review helpful?
Company Response

So glad to hear that you were happy with your service. We will be sure to note that you have a fireplace in the home so that if you would like us to service them both in one visit we can take care of it for you next year. Thank you for taking the time to let us know about your experience.

Brian & Cathy in Abbotsford, BC
Brian & Cathy in Abbotsford, BC
2 reviews West Vancouver, BC
6/10

Service of Air Conditioner

July 28/17 our air conditioner stopped working not to long after our furnace had been serviced that day. Bryan came over and found the dual capacitor had blown. He noticed the air conditioner was very dirty & did a general cleaning. On 9/8/17 we again had to have our air conditioner serviced, there was water on the floor in our furnace room. Anel came over (he was the one who serviced our furnace). He determined the up out drain was plugged and needed to remove it & clean it out. He also mentioned that the person who serviced our air conditioner should have check this pipe out. He also suggested that he put 2 new removable fittings on the pvc pipe so that they wouldn't have to keep cutting it off to check. Why wasn't this done in the first place? We would appreciate a phone call and some compensation.

Was this review helpful?
Company Response

Hi Brian and Cathy, thanks for reaching out to us! We will have someone contact you to discuss!

Lyn in Langley
Lyn in Langley
1 review Langley, BC
10/10

Air conditioning fix

Always satisfied with the service. Lauren is knowledgeable, friendly and professional. She was also on time for the service which I liked a lot. I have booked my fall service which was recommended as I know it was not an up sell but a way for us not to have any problems as a preventative measure.

Was this review helpful?
Company Response

Hi Lyn, thanks for taking the time to post a review, we appreciate it!

Al - White Rock in White Rock
Al - White Rock in White Rock
1 review White Rock, BC
10/10

Installation, Service Maintenance

New furnace and A/C installed- can't remember the salesman and installers names but were very professional and friendly, product excellent so far. Last year Amel, this year Anel did the maintenance, both brothers were outstanding to deal with, took time to explain everything they were doing, very professional, informative, friendly and both are represent the company in the best of manner. Thanks guys.

Was this review helpful?
Company Response

Hi Al, thanks for the positive feedback! We appreciate hearing from you!

Rick Hanna
Rick Hanna
1 review Surrey, BC
10/10

Problem with furnace pump

We had a new high efficiency service furnace installed by a different company. We had a small flood when the furnace water pump failed after 3 months. The other company was very difficult to deal with and in the end refused to provide repair service. Gandy dispatched Brian Sawyer who was professional, courteous, and replaced the pump efficiently at a reasonable cost. A few months later a leakage problem developed with the drainage line that the other company had installed. Once again Brian fixed the problem and actually replaced the entire drainage line and outlet pipe at no cost for the call. Outstanding customer service. Very well done.

Was this review helpful?
Company Response

Thanks for taking the time to review us. We will pass on the kind words to Brian and the service manager.

xxxx in
xxxx in
1 review Langley, BC
10/10

Heat pump

Brian came at promised time, diagnosed the problem and repaired the heat pump. Have been a Gandy customer for years and will continue to recommend you. Do I get a Gandy t-shirt???????lol

Was this review helpful?
Company Response

Thank you for taking the time to respond. We have had to hire new technicians so we are all out of tshirts, but we have a nice new hat here for you if you want to pop by. Or you can email us at info@gandyinstallations.net and we will arrange to get it to you. Have a great weekend!

Private User
Private User
Private User reviews Markham, ON
10/10

Heating & Furnaces

My Heat stopped to work for over one week (always 13C, dont know why?) in 12/2016 then I called Gandy Installations to fix all, they changed a new Lennox furnace model for me with a new Heater metre(they called it "Comfort") after a friendly inspector from this company came who explained in detail about all the steps I need to do so.

2 days later, 2 workers came to fix all and they did very efficiency and
clean much. I love all the new equipments there and Thanks much to Grandy Installations for their pofessional services.

Was this review helpful?
Company Response

Thank you for taking the time to write a review! We are so happy to hear you are happy with your new system and hope that it kept you warm and cozy over the cold season!

Pete in
Pete in
1 review Langley, BC
10/10

Lennox Furnace and PureAir

Our old Carrier high efficiency bit the dust during the Christmas break. After some speedy research we decided on Lennox with whole home air purifier (uv + media filter). Fantastic installation quality, quick service. Slight premium but totally worth it. The PureAir system has greatly help our son with acute asthma.
Thank you.

Was this review helpful?
Company Response

Thanks for taking the time to write Pete! Glad to hear that you are happy with the new system and that it is bringing some relieve to your son and his asthma. Good air quality in the home actually allows our lungs to not work as hard and can really make a difference for those with asthma and allergies. Thank you for trusting us with your installation needs.

rnathan in Surrey
rnathan in Surrey
7 reviews Surrey, BC
10/10

Fixed a furnace and gas fieplace that had not been recently serviced.

The serviceman showed up on time and soon had our furnace taken apart so that copious amounts of dust could be removed. He also did a good job on a fireplace that had poor flame distribution. Most importantly, we received helpful advice about the two units.

Was this review helpful?
Company Response

Hi there, thanks so much for leaving us this positive feedback! We certainly appreciate it! Your comments will be passed on to everyone involved!

Barb Colledge in Langley
Barb Colledge in Langley
1 review Langley, BC
10/10

Hot water tank

Had a hot water tank tank installed in a very limited space , so was a very difficult job. Taylor was able to complete the job within a few hours without having to move furnace like we anticipated. Taylor was very professional and knowledgeable , I would recommend Gandy to others in my complex

Was this review helpful?
Company Response

Ms. Colledge,

Thank you so much for taking the time out of your day to give us feedback. We are happy to hear that Taylor did a great job for you and will be sure to pass on the accolades. Enjoy the new hot water tank and know that we are here should you have any questions or concerns.

Gandy Installations

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gandy Installations

Gandy Installations has been taking care of residential and commercial heating and cooling needs in the Lower Mainland and Fraser Valley for 60 years, installing and servicing furnaces, boilers, air conditioning units, refrigeration units, rooftop units, heat pumps, water heaters, ducting and geothermal systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Langley?