Do not use this company. They installed the unit in our house before we bought it, and we called them to fix an issue with the furnace. Tony the technician came, replaced a small part (20 minute repair) and charged me $400. 10 minutes after he left, the unit broke again. I phone the company asking for a refund (it was clear he should have advised us to replace the unit outright). Tony came the next day and was defensive, aggressive and incredibly sexist, calling me "honey" and telling me " I wasn't thinking straight" and said "let me speak really slowly so you understand". I am an educated woman and found this to be incredibly inappropriate and offensive. I had to ask him to leave my house as he was raising his voice and I felt unsafe. In the end the company refused to admit that their repair caused an additional issue with the furnace, and refunded us only for the $100 repair charge.
- Approximate cost of services:
- $400.00