“When In doubt, tell the truth” – Mark Twain
I am a truth seeker, I see bad reviews online and like to contact the company involved to get their side of the story and then post it for them. If you are looking for the truth, or at least the companies side, look no further!
How the conversation went, from what I was told, with your husband (who, by the way, I have been told is a very nice and funny man) went along the lines of “I don’t know how tall the door is” “well normally they are around 7ft, like that door there – does that seem like the correct height” (as your husband stood in front of the door) “yes that seems correct”. As the office administrator has been doing this for over 16 years I can guarantee that she would know what she is talking about and would not intentionally sell an incorrect part nor sell a part that the customer didn’t feel comfortable in purchasing.
With regards to the conversation you had a few days later with the administrator, you were told they could exchange your cable THAT DAY. All that was needed was for an installer to come back to that office later to get the proper cable. At NO TIME were you told it had to be ordered in.
As for the “all sales are final” there is a large sign in the office that clearly states that (I’ve actually seen it).
Now as for you swearing at the office administrator, calling her names, and making her feel uncomfortable when she was trying to explain the company policies and what could be done to work with you is NOT acceptable. At Superior they try to work with their customers when there is an unforeseen issue. It is unfortunate when the customers don’t feel the need to hold themselves to the same level of professionalism and try to bully the staff, either at this business or any other business.