The Crack Specialists

Waterproofing
Waterloo ON N2K 3T6
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Waterproofing
The Crack Specialists
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99%

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Reviews for The Crack Specialists

Average customer rating:
10 10 (521 reviews)

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Liz in Toronto
Liz in Toronto
1 review Waterloo, ON
10/10

repaired cracks in basement

The company made a mistake in the schedule to assess the problem but was very prompt to fix it. they were able to come to fix the leak in 48 hours and in the mean time another leak had shown up so they rearranged the technician's (Jamie) schedule so he could fix both leaks that day. Service was prompt, and courteous. Would certainly use this company again.

Approximate cost of services:
$1,000.00
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Company Response

Hi Liz, so happy we were able to work it all out! Thank you for taking the time to write a review. Much appreciated

Private User
Private User
Private User reviews Vancouver, BC
10/10

Foundation crack

The Crack Specialists were highly recommended by many of my friends .... they did not disappoint! Timely service, great quality, decent price, and amazing warranty! Todd and Jamie were very professional and great at explaining the process. Very happy with The Crack Specialists!

Approximate cost of services:
$650.00
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Company Response

Thanks very much for the review and thanks to your many friends for the referral! Very happy to hear you are satisfied with our service. Thanks again!

Kendra in Kitchener
Kendra in Kitchener
1 review Kitchener, ON
10/10

New house surprise

We had only moved into the house a month before having a major thaw on Boxing Day. During the thaw we got a surprise when 2 areas of our family room had water coming in from under the baseboards. The crack specialists called us the following day after we had contacted them through the website and Todd was out to give us a quote within the week. We were impressed with the call back so quickly as that week is filled with holidays and the thaw I am sure had them busy. Within a week Todd and Jamie were here to do the work, the area was clean when they left and all done within the amount quoted. They arrived on time - early actually - and explained the process to us. We are very impressed with the service and will call them again if the house has anymore surprises in store this spring for us.

Update: Before starting a major renovation we had crack specialists back again to do some preventative work on 2 other areas. Pat, Clint, Ryan and Keil came and filled one area and investigated another for us. They were on time, polite and only billed us for the work needing done. Again we are very impressed with the service and would recommend Crack Specialists!
Kendra and Sarah

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Kendra and Sarah, thank you very much for taking the time to write such a great review. Yes, there were alot of people surprised on Boxing day. So happy we were able to help you out. Thanks again and if you every need us we'll be there!

Sean in Cambridge
Sean in Cambridge
2 reviews Cambridge, ON
10/10

Foundation Crack Repair

This is the 2nd time I've had Jamie in to repair a crack. He is fast and professional, cleans up after the job is done and answers any questions you may have.

While I hope to never need their services again should I ever need another foundation crack repaired I would not hesitate to hire Jamie and The Crack Specialists again.

Approximate cost of services:
$500.00
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Company Response

Hi Sean, we hope you don't need us again either, but if you do, we will be here for you! Thanks for taking the time to write a review. Much appreciated!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Foundation Crack

Right from the initial free estimate visit, Todd was very informative and professional. A second free visit weeks later once more paneling was removed and a heavy rain provided more information the appointment was set and Jamie completed the work in a timely, personal, professional manner. I will definitely use this company again with my other hoses if needed.

Approximate cost of services:
$559.35
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Company Response

Thanks so much for the review! Glad we could figure out the problem and get it fixed to your satisfaction. Thanks again!

Cathy in Waterloo
Cathy in Waterloo
1 review Waterloo, ON
10/10

Crack repairs in foundation of our house.

This is the 2nd time we have had the Crack Specialists in to fix cracks in our foundation and they are great. Clint and Jamie took the time to explain the work that they were doing before starting. They were efficient, professional and courteous. Their clean-up was much appreciated. They also took a walk around the house to check for any more cracks that they might see in the foundation.
I would highly recommend this company and will use them in the future.

Approximate cost of services:
$800.00
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Company Response

Hi Cathy, thank you so much for taking the time to write a review. We are so happy to hear you are pleased with our work. Thanks again!

Private User
Private User
Private User reviews Kitchener, ON
10/10

a few cracks fixed

Since we moved a year and a half ago, we have had a few issues with cracks and water coming in our home as well as had a preventative fix to a crack on the outside of our home.

We have had first had an issue with water coming in our crawl space via two cracks and over the foundation wall. Wes came out and was professional, personable, very helpful with suggestions and most importantly fixed the problem.

We then unearthed a large crack at the side of our house, and not wanting water in our basement, called again. Todd came out to give the quote, options were provided and thoroughly explained. Clint and another associate came out to perform the work. Again, the experience was professional and personable. Their clean up was so thorough, I would have never known they were there if it wasn't for the visible part of the fix above ground.

Mostly recently, we had a crack fixed from the inside. Clint and Jamie came out and completed the work. Same story - professional, personable, good suggestions, no mess left behind and again, the work that was completed was explained.

I have also communicated with office staff on a few occasions and responses are always timely and and very polite.

Having hired them a few times now, I can say this company knows how to hire quality people. I would recommend them to anyone.

Approximate cost of services:
$500.00
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Company Response

Thanks so much for the great review! Looks like you have had everyone from our team out to see you. Very happy you have been pleased with our services. Thanks again

Deborah C in Miramichi
Deborah C in Miramichi
1 review Breslau, ON
10/10

Basement Crack Injection

As a property manager for condominiums I have used this company exclusively over the last year. Their professionalism and work ethic is second to none. Our clients appreciate that they are on time, clean up and most of all solve problems.

For this review, it was a foundation crack at my own home that was done. Wesley Rose arrived on time, took the time to explain the work that he was doing, was efficient, professional and courteous. While getting the job done well was my first priority, The Crack Specialists pricing is also very reasonable. From the booking of the inspection with the administrator Lorrie, to Todd's inspection and report and Wesley's amazing work, I felt confident that only what was needed would be done and that the work would be done right. I would recommend this firm to everyone!

they have a great team!
thank you!

Approximate cost of services:
$559.00
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Company Response

Hi Deborah, thanks so much for the great review! Very pleased you are happy with our work. We have enjoyed working with you over the year and look forward to 2017 make-up or no make-up;)

A. Blaylock in Kitchener
A. Blaylock in Kitchener
1 review Kitchener, ON
10/10

1+2 Cracks

Crack specialists were referred to me by a good neighbor,
Jamie fixed a leaking crack we discovered in our basement 2 years ago and it has not leaked since. We found two more cracks later on in a different section of the basement and had Jamie and Clint come in again 2 years later to fix those as well.
They arrived right on time and we very efficient. They left the place very clean and even knocked off the old injector pins from a crack that had been fixed by another contractor before we bought the home.
I would recommend this group to anyone else needing basement crack repair!
I highly recommend

Approximate cost of services:
$1,500.00
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Company Response

Thanks so much for the great review! Both Jamie and Clint do great work and we are happy they were able to help you out again.

Private User
Private User
Private User reviews Waterloo, ON
10/10

2 leaks from cracks in basement wall

We were about to list our house for sale when we discovered 2 small leaks from cracks in the basement wall. Recognizing our emergency, Todd came out and gave us a quote. He arranged to have Wes come out within a couple of days to do the repair. Not only was Wes on time, he was early, and worked steadily to do the required repair. He was very pleasant and very efficient and left the work area clean.
I would definitely recommend this company to others.

Approximate cost of services:
$950.00
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Company Response

Hi there, so happy to hear you are pleased with our work! Thanks for the great review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.