We had a flood and FirstonSite came to the "rescue" ( but not really) not sure who called them. They came and packed our belongings including business inventories. I was told that everything should be packed and be kept at their storage and it is covered by my insurance policy, they never gave me options whether I want to leave all my business inventories at home since we have plenty of room that has not been affected by flood. Of course, when I met my insurance adjuster, he said that my insurance is not going to pay my business inventories packing and storage expenses since it was not covered by my insurance. I told him what happened that I was not told by FirstonSite that it was not covered by my insurance before they did the job. FirsonSite sent me the bill because my insurance will not pay for it. I'm taking the time to write this review so others will not experience what I have experienced with this company. Now I have to seek my lawyer's advice. For you out there who have flood, fire, etc, emergencies have a restoration company who will be fair and will give you options in what you intend to do with your belongings. I will never recommend FirstonSite, find another company.
- Approximate cost of services:
- $22,000.00