Mountain Granite

Countertops
1389 Triole Street Gloucester ON
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HomeStars  >  Countertops in Ottawa  >  Mountain Granite
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63%

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Reviews by rating (past 12 months)

Reviews for Mountain Granite

Average customer rating:
6 10 (8 reviews)

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bcon in Cumberland
bcon in Cumberland
1 review Ottawa, ON
10/10

Kitchen quartz countertop

Excellent project manager, Gerald who was helpful for all the various steps involved. The measurement when well and quickly and the installers were very professional and bilingual. Good value and friendly.

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Diane
Diane
13 reviews Russell, ON
10/10

Kitchen and bathroon renovations

I was referred to Mountain Granite by my contractor (Eastside Contracting). I did some research online and ended up going on site to see the place, etc. As soon as I stepped in, I was greeted cheerfully and very professionally by Chantal. Then Nancy (the cowner) took me around, explained how things are done, etc. and answered all of my questions. Eventually, I met with my rep, Chris, who was also very helpful. After I eventually made a choice and renovations got under way, Sylvain came along to make a template. In one week's time, I had my kitchen countertop and 3 vanity countertops. The installers, Patrick and Jason, could not have been more pleasant.

Was the transaction pleasant? Absolutely. Were people courteous and professional? Most definitely. Was product and service delivered on time? Most assuredly. Was the price satisfactory and reasonable? Yes again.

Overall my experience was outstanding and I would not hesitate to do business with them again, and to recommend them. Please note that I dealt with the company located at 2280 Stevenage Drive, Ottawa and not on Triole.

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Davar Abdolhosseini from Ottawa
Davar Abdolhosseini from Ottawa
1 review Ottawa, ON
0/10

counter top

they didn't bring all counter top and set another appointment for after two weeks that cost me plumber expenses
installers no friendly and want to not to do the job, telling I can not do this or that, or this our not our responsibility. broke my kitchen tiles and cost for me $1100 to change all of my kitchen's tile. Did not verify or ask questions even though I was on site. Did not bring all pieces for installation. Required re-measurement, and I never held tape. Failed to match corners to each other. Salesperson,installation crew and second templater were exemplary. Manager and first templater were unsatisfactory at best. Owner did not bother to return call.

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Corey from Nepean
Corey from Nepean
2 reviews Ottawa, ON
1/10

bathroom counter top

Purchased bathroom quartz counter. Lovely material but wrong template, counter too short. Wrong backsplash template twice. Poor customer service; only got action when I spoke with manager. Still not resolved.

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laurel  from Ottawa
laurel from Ottawa
1 review Ottawa, ON
2/10

kitchen countertops with peninsula

Very mixed bag depending on Templater. Came in measured, failed to review measurements properly. Did not verify or ask questions even though I was on site. Did not bring all pieces for installation. Required re-measurement with cost to me stating that it was he said/she said... even though photos were supplied, and I never held tape. Failed to match corners to each other. Salesperson,installation crew and second templater were exemplary. Manager and first templater were unsatisfactory at best. Owner did not bother to return call. I am initiating dispute with BBB

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Christine in Stittsville
Christine in Stittsville
2 reviews STITTSVILLE, ON

First Review

6/10

Kitchen countertops

The quartz countertops are good quality and the edging on them looks great. Even though the seams are barely visible it was placed in the area that is used often which looking back on it I would have preferred it to be elsewhere. Also, we have a slide-in stove and I expected the slab would have a cut out for the stove but instead it had a seperate piece put by the back of the stove with 2 more seams - I wasn't told prior to installation that this is what would happen.
Overall though, good quality, professional installation staff and a good price.

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Kathy in Orleans
Kathy in Orleans
2 reviews ORL, ON

First Review

9/10

kitchen countertops and island

Mountain Granite
613-744-3005
1389 Triole Street
Gloucester
ON
CANADA

We purchased a very "flaky" type of granite and unfortunately weren't advised of the risks of cracking. However Mountain Granite was good to seal the crack such that only we know where it is. I would recommend them as their service was quite good.

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Megan in Ottawa
Megan in Ottawa
1 review Ottawa, ON

First Review

10/10

Provided and installed granite countertop

I had wonderful customer service and an overall great experience. The staff was friendly and experienced. I would refer mountain granite to my friends and family. I am very happy with my beautiful countertops.

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