Awing and installation service was ordered in late April, I was told it would take about 2-3 weeks, and I paid a deposit on the order.
Now it is June 02 I still have not received the awning or been confirmed an install date. Multiple phone calls and text to the company and the technician (who came to measure) went unanswered, the only reply was they are behind schedule due to the weather.
You can go to another retailer, buy an awning and install it yourself will probably take about 7 days, include shipping time, to complete the job.
Edit: finally we got the awning installed in less than 30 minutes. Due to somewhat acceptable personal reasons for the delay, I am upgrading the rating to 9 Stars.