Canadian Security Team

Alarm Systems
18-H Enterprise Ave. Ottawa ON K2G 0A6
HomeStars  >  Alarm Systems in Nepean  >  Canadian Security Team
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
96%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Quote Requests and Reviews.
Reviews by rating (past 12 months)
1
0
0

Reviews for Canadian Security Team

Average customer rating:
9.9 10 (50 reviews)

Sort by

Sharron in Ottawa
3 reviews Ottawa, ON
10/10

Canadian Security Team were hired to install a security system in my daughter's home in Orleans. From the very beginning, the team were professional and courteous. They were very good at explaining our options and the installers were efficient and professional.

Job Price
Was this review helpful?
Company Response

Thank you for the kind words Sharron. We appreciate your business.

Wayne from Ottawa
3 reviews Ottawa, ON
10/10

Exceptional service - Dave (the installer) took his time and did a fantastic job. I could not have asked for cleaner work ... attention to detail was exceptional. Craig provided great follow-up service too.

Job Price
Was this review helpful?
Company Response

HI Wayne, Thank you for the kind words. Your business is greatly appreciated. We look forward to providing you with exceptional service for years to come. And remember, don't hesitate to contact us with any questions or concerns. Craig Paw-Sales Consultant

Ron from Ottawa
1 review Ottawa, ON
10/10

CST was prompt and efficient any and every time there was an issue to discuss or investigate. They appear to bend over backwards to ensure their customers (me) are satisfied. I would not hesitate to recommend CST for an alarm system. I am not related to this company in any way...just a satisfied customer.

Job Price
Was this review helpful?
Company Response

Hi Ron. We are happy that we have been able to meet your expectations with our service. As a smaller local company we take pride in our service and the ability to resolve any issues quickly. We appreciate your business and look forward to providing you with continued great service for years to come. Should you have any questions or concerns, please do not hesitate to contact us. Craig Paw-Sales Consultant.

Koon Hoo Teo from Ottawa
1 review Ottawa, ON
10/10

Since we installed the system provided by the CST, we are pleased to announce that we have confidence with their performance. We have twice experienced the system alert alarms and were notified immediately by the service team. Their efficiency and prompt response show that the service is first class and the system is in excellent working condition.

We especially wish to highlight the sale consultant, Mr. Craig Paw, who had offered professional advice to help us choose the system that best suits our need. He patiently spent two full days to carefully replace the old system. He also tirelessly explain how the new system operates. Hereby we like to offer our greatest compliment to his dedicated working attitude.

Job Price
Was this review helpful?
Company Response

Thank You for the kind words, it is appreciated. We look forward to providing exceptional service for many years to come. It was our pleasure to be given the opportunity to protect your home and family. We are always here to help.
Craig Paw-Sales Consultant

Jen from Ottawa
1 review Ottawa, ON
10/10

First impressions were extremely accommodating and professional. From the first phone call to CST where I spoke to Debbie she was very pleasant and helpful. I explained our needs and she was able to answer all our questions regarding CST services. With in 30 min we received a call back from Craig and he was able to meet with us the same evening!! He was very knowledgeable and at no time did we feel any high pressure sales. Craig provided several options to meet our home security requirements and took the time to look closely at our existing alarm system. Without trying to up sell us Craig explained our current system was still useable and could be adapted under CST's monitoring solutions. The only changes recommended were to upgrade the smoke detectors which were more 10years old. With saying all this we had NO PROBLEMS signing with CST right away! The following day Dave arrived to install the new detectors and re program are existing system. Dave took the time to repair serval window contacts and insured everything was fully functional. Installation was amazing and NO MESS! Left behind. Before leaving Dave explained everything clearly to us and answered any other questions. Over all the experience was outstanding and we look forward to doing business with CST and have them monitor our home! Thank you so much :)

Job Price
Was this review helpful?
Company Response

Thank You Jen for the kind words. It truly was a pleasure working with you and Dave (despite the bad choice of hockey teams). We look forward to a long lasting relationship and look forward to surpassing your expectations. And don't forget should any questions or concerns arise, do not hesitate to contact us.
Craig Paw-Sales Consultant

Alejandra J from Ottawa
2 reviews Ottawa, ON
10/10

We moved into a new home and after doing some research we decided to go with CST. Craig patiently answered all our questions so that we could pick the system that worked best for us. Once installed they have had to come back to do some minor tweaking with the system (e.g. to make some changes we requested and to replace of old system parts that were already in the house before we moved in) and they have always done it efficiently and on a timely basis. All the people we have interacted with have been pleasant to deal with and willing to help in any way they can. We feel we are not just one more client on the system. The service is personalized.

Job Price
Was this review helpful?
Company Response

Hi Alejandra, We are happy to have met your expectations. We do our best to customize each system around our customers. Was a pleasure dealing with you in every aspect and look forward to providing you with continued exceptional service for years to come. All the best this Holiday Season. Craig Paw-Sales Consultant

Keith Barrett from Ottawa
1 review Ottawa, ON
10/10

Partners in Parenting has chosen CST as their preferred alarm service and monitoring company. They are simply the best in Customer Service, Professionalism and Technical knowledge. Recently they installed alarm systems in two residential programs, quickly and efficiently! Don't Hesitate call Dave, Greg or Debbie, you will be pleased!

Job Price
Was this review helpful?
Company Response

Keith, thank you for your support. We are pleased to be able to work with your organization. We are proud of what you do and are happy to be a small part of that. We look forward to years of continued service. Thanks again. Craig Paw-Sales Consultant

Aaron Labarre from Kemptville
1 review Ottawa, ON
10/10

My wife and I wanted the latest and greatest in home security with all the technology available from touch screens to wi-fi connectivity. CST did an amazing job installing exactly what we wanted and did so in a timely and professional manner. The icing on the cake was when the tech took the time to ensure we were 100% comfortable using the new system not only on the touch screens, but also our phone! TWO THUMBS UP

Job Price
Was this review helpful?
Company Response

Thank you Aaron. It has been a pleasure to work with you and your wife as well. I will pass along your kind words to the technician who did the installation for you. We look forward to providing your security needs for many years to come. David Smetana - Vice President

Lindsay Beaudoin from Ottawa
1 review Ottawa, ON
10/10

Our experience with CST was great!

Our friends were recently robbed and quickly got a security system installed in their home by CST. They had such a good experience that we decided to go with them too, when we purchased our home.

The sales associate was really helpful and explained the process really well. The installation team worked at our house all day and were very kind. They were right on time and got the work done. They communicated well with me over the course of the day and let me know whenever they would be testing the system or making a lot of noise. They also cleaned up after themselves extremely well.

Overall, it was a great experience and I can truely say that I feel safer in my home because of CST.

I highly recommend.

Job Price
Was this review helpful?
Company Response

Thank you for the kind words Lindsay..we we are happy that you are satisfied. We strive to make all installations move smoothly and keep you informed along the way..we look forward to a lasting relationship. Don't hesitate to contact us with any questions. --Craig Paw-Sales Consultant

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Security Team

Canadian Security Team is a risk management and loss prevention specialist utilizing the latest technologies for integrated security solutions for residential and commercial clients. CST offers a wide range of integrated service solutions to meet and satisfy your individual security requirements. Each customer has differing requirements and CST ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.