12 years ago, BT repaired two cracks in my basement foundation. I experienced my first problem with that repair, a few days ago. An early thaw, combined with very heavy rain resulted in massive amounts of water around my home. One of BT's repairs developed a small leak, dripping into my basement. Yesterday, I called BT at 1130 am and left a message. My phone call was returned at 230 pm (by a very pleasant and helpful lady). She took my information. She called a second time, at 4:30 pm to say that a technician would be at my home on the following day, at 1000 am. A BT technician attended, as scheduled and on time. I was struck by his clean-cut appearance and polite manners. I watched as he performed a thorough and speedy repair, then cleaned the site. Full marks to BT for speedy contact by their office, a terrific response by their technician, and for honouring a 12 year old warranty. 5 stars!
- Approximate cost of services:
- $0.00