Knowledgeable employees but they're very busy. Good luck trying to get them to your house within the month. Then once they arrive, the work is done quickly but don't expect them to clean up after themselves. I found electrical tape and pieces of pipe in various places inside and outside. I called an electrician to finish the hookup and he mentioned that the electrical cable they used was too small for the 3/4hp pump. It will last for 2yrs at least. After that is unknown. Still, I think Union pumps is one of the better installers out there.