Very disappointed with On tree job today. A team of 8-10 guys showed up this morning with no supervisor in sight and razed our back yard. Did not wait for us to come out and confirm instructions even though we were home. Not what we expected or ordered on the estimate which called for a light trim of branches over our garage. This is beyond repair. We are very upset.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Better customer service
- Any advice to offer fellow homeowners facing a similar project?
- Avoid On tree
- Company Response
Lisa:
We at Ontree are very sorry you feel this way about the services we provided on your neighbour's tree. Ontree's employees are trained to respond to our customer's needs as best as possible, and we always strive to meet our customer's expectations as closely as possible. Ontree includes a supervisor on all jobs, who is trained to fulfill approved services on a work order. We are confident that with new growth on the tree in spring you will have a different perspective of our service.