We called Beingessner in August '17 to get two pairs of exterior shutters replaced with a higher-end product than is available at retail stores. Since the spouse & I both have medical conditions precluding ladder work, we discussed having someone come to measure and also see if there was fading on the siding to determine the proper size for the new shutters. Greg said it would be a few weeks because they're not in Guelph very often. Okay, we said, that's fine.
by mid-October, we concluded they'd forgotten about us. We climbed out the window against doctor's orders to measure, and ordered the shutters ourselves from *another* contractor with intent to install them via our handyman in the spring.
Mid-November -- three and a half months after my call -- a very pleasant Beingessner subcontractor showed up on the roof completely unannounced and installed too-large shutters incorrectly. When I called in the spring (early March -- the next available date for getting on the roof) Greg argued that getting to Guelph was too far (20 - 35 minutes) to come to the site twice. He then spent about ten minutes arguing that they'd never agreed to measure the job (?!) , which, at this point I knew we were in trouble.
By April, they said they were going to make us happy and get it redone. It's July, now. Still waiting, almost a year after the initial call. Pretty sure we've lost our $621.50 and will have to have it redone by another company.