Found some efflorescence on inside basement side wall spring of 2010 and called Collen from BFR to do an assessment. We decided to have a 13' section of the wall waterproofed for $3500. On June 14, BFR dug down, sealed the wall and backfilled w/i the day. On June 27, we had heavy rains and water seeped into our basement, leaving us w/ about an inch of water to clean up. The efflorescence was bad, but this was a nightmare. Turns out that the dig had just created a new path for water to enter the cinder block foundation (probably from underneath), even though it was freshly sealed. I had asked for weeping tile installation b/c we live in an old house. Turns out that there was no weeping tile, and BFR backfilled after sealing. They returned in late July to do a warranty repair. Dug up the same area and checked the sealing, which seemed OK. They decided that we would need a weeping tile installation. We scheduled their recommended plumber to work on a drain connection which cost $2600. In addition, the front of the house needed waterproofing and to complete the weeping tile system around the house - this was an additional $4500. We ended up spending over $10K that summer to waterproof the house.
I expected the job to be done right the first time b/c they are a Holmes on Homes contractor. And I did expect them to call me the first time when they dug down and found no weeping tile. But, I would recommend them b/c of their responsiveness. Everyone prefers work to be done right the first time - but one thing I did appreciate is how BFR followed up w/ the warranty dig and came back until the problem was fixed. In the 2 years since, we have had no further water issues.