Do not buy from Arctic Spa. I wish I had seen the negative reviews before we dropped almost 30,000 for the Ocean series. It hasn't even been a month and it has been a terrible experience. I wish I could return it. It arrived damaged, poor workmanship. We paid extra for spa boy but the tub will not stay connected to the network (either through cloud or wifi). Today I had my family from out of town want to get in and I see that it isn't holding its temperature. It is set at 101 but continues to drop. I hope that future hot tub purchasers read this review before getting the wool pulled over their eyes by the salesman. I see that this is just the beginning of our problems at it seems Arctic Spa has poor customer service and product.
What I don't understand is that they have so many unhappy customers yet they don't seem to care?
- Approximate cost of services:
- $29,000.00