Tilemaster

Tile & Stone Retailers
125 Mary Street Aurora ON L4G 1G3
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68%

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Reviews for Tilemaster

Average customer rating:
7.7 10 (9 reviews)

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Anita Archibald from Aurora
Anita Archibald from Aurora
5 reviews Aurora, ON
9/10

Awesome tile selection, super show room!

I am thrilled with the look of our kitchen back splash having purchased the marble tiles at TileMaster. The show room is super, allowing customer to visualize what tile will look like installed, and the variety can't be beat. I highly recommend!

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Chrissy
Chrissy
8 reviews Markham, ON
0/10

Extremely Poor Quality Marble and Not Standing Behind their products

I spent 700 dollars to buy the White Valentino marble 3 by 6 tiles from Tile master. The tiles arrived discoloured, chipped and cracked. Tiles are yellow and dull as opposed to polish and white. There were literally no resemblance to what they supposed to look like , no veins on any tiles. Crappy product and too brittle to cut.i understand that marble is natural stone and cannot guarantee the pattern , tone. But this product is subpar , way below, what's available in the market sell in other stores. This sloppy quality is extremely poor and absolutely unacceptable. I have to pay my installer to remove them because they look ugly, cheap and old. Very disappointing, what a waste of time and money picking tiles at tile master.

The quality was too pathetically poor that I had to stop my installer in the middle of installations and remove them for me.

Do not go for file master as they don't have a good return policy. My yellowish chipped and cracked tiles look do not look a bit like what they are supposed to be. It is a waste of time and money. I had to pay for the tiles and large installation and removal of the tiles because they look disgusting with yellow stains and chipped tiles.

Even though the selection is good but their quality and return policy suck. They don't stand behind their products.

Stay away from file master to avoid more headache or trouble. Save yourself some time to go places that stand behind their products.

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Company Response

Hello Chrissy

I am very sorry to hear about the quality of the tiles you received. This is very disturbing to hear about this as the quality from this manufacturer is usually of high standard. Unfortunately, we do not have the opportunity to inspect every box but we absolutely stand behind our products 100%. I certainly understand your frustration in this matter and we are already working on getting a resolution. I appreciate you sending us the pictures so we can present them to the manufacturer along with your review above. We would welcome the opportunity to resolve this situation. Could you please call John, the manager of the Aurora store at 905-841-2333 at your convenience to discuss this further? I appreciate your help and patience in this matter.

Ted from Markham
Ted from Markham
1 review Markham, ON
3/10

Kitchen Renovation

It was my first time in this store and my daughter and I definitely did not have a great experience. First off, my low rating choice was not due to the actual products. The store itself was great, had a lot of selection at reasonable prices. However, the low score is really due to the poor customer service. My daughter and I being in a new store, were curious to which backsplash would work for our kitchen therefore we were in need of help but weren't sure who to speak to. After walking around for over an hour watching as other new customers were blatantly asked if they needed help, we were confused as to why no one were asking us if we need any assistance. So we waited for another half an hour at the front desk. Once we finally got help it was a very quick response, while other customers were getting excessive help. We ended up finding tiles on our own but again had to wait for almost another half hour before someone could help us to purchase them. Once we purchased the tiles and finally reached home, we figured out that the employee gave us the wrong set of tiles, advising us to drive back to the store. Already upset that I didn't get the assistance I need, I had to waste more time and gas in driving back to make the switch. On top of that, when we arrived at the store again the employee did apologize with an attitude. I would recommend this store strictly for products only not for the poor customer service. Overall great purchase, but customer service needs to be more considerate to all of their customers of any culture.

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Company Response

Dear Ted
Thank you very much for making us aware of your experience at our store on Saturday, September 13th, 2014. We sincerely apologize for the events that transpired and please be assured that we take this very seriously - customer service is the foundation of our business what you experienced is simply not acceptable. We have started an investigation to find out how this happened and will implement a corrective action to prevent this from happening in the future. Could you please send us an e-mail at [email protected] with a phone number where we can reach you? We will have the store manager contact you directly to get this resolved. Thank you.

Khobie from Scarborough
Khobie from Scarborough
6 reviews North York, ON
9/10

Bathroom Renovation

We completed the renovation of two bathrooms and we went to Tilemaster at the advice of our contractor. We live in the city, so the trip the retailer was a bit out of the way, however having said that, this store has extremely knowledgeable staff and excellent prices. Plus they carry some extremely nice looking tiles. We purchased marble tiles for the floors, basic subway tiles and a glass mosaic from Tilemaster. The only reason i cannot give them a perfect score is that they do have a lack of variety relative to some of their competition. However, i would most definitely recommend this store to friends when they are tile shopping.

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Victoria in Aurora
Victoria in Aurora
2 reviews AURORA, ON
10/10

Marble tiles

Great Selection, great variety, great prices! They guys are friendly and helpful...true experts. I was searching marble floor tiles.
Great prices on Emperador Dark Cafe Marble Tile 12x12-3,99/sf. Great service and consultation. Very satisfied and recommend this company.

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AndyT
AndyT
8 reviews Newmarket, ON
10/10

Bathroom floor and Shower Walls

Tilemaster
905-841-2333
125 Mary Street
Aurora
ON
L4G 1G3
CANADA

Tilemaster has a great selection of new products, however, they also have a good selection of lower priced quality tiles for floors and walls. Not only that, they are very helpful in giving you guidance in how to complete your DIY project with the right tools and products. They are our first choice when we intend to do a project.

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Sue in Keswick
Sue in Keswick
2 reviews Keswick, ON
8/10

Bathroom Tile

We renovated our master bathroom and purchased our tile from Aurora Tile Master. Their staff is very knowledgeable and helpful. They helped me coordinate tile for the floor walls and pick accent tiles.
Their pricing was higher then other places we shopped but the store is close to our home and convienant.

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