3 reviews Burlington, ON Joined 2012/05/25

First Review

1/10

Swimming Pools, Spas & Hot Tubs review in Burlington

05/25/2012

Awful customer service! The sales and installation seemed to go well and overall the pool is nice, but our equipment has given us nothing but headaches after the first season and the owner will not return our phone calls, even when we've offered to buy different equipment to try to solve our issues which seems pretty nice considering they recommended the equipment that we have and are now not standing behind it. Given that there are many pool companies out there, I would NOT recommended using this one. Check around with people that have had a pool installed in the last 2-5 years and see how they're after market support has been ... there must be more reliable companies out there.

Job Price

Approximate cost of services:: $35,000.00
What could this company do to improve their services?: Return our phone calls and try to help us solve our equipment issues. Our pool should be a pleasure to have, not a burden on our time and wallets.
Any advice to offer fellow homeowners facing a similar project?: Ask other pool owners how they pool installers customer service is. Ask the company you choose how they will support you after installation - realizing that they may not be truthful in this. See if the company has ever been reviewed ... sadly this one wasn't, so we had no warning.

Was this review helpful?

Poolside Fine Swimming Pools And Spas Inc

Recommended Professionals

Review for Poolside Fine Swimming Pools And Spas Inc

Sort by