I never do internet reviews, in fact I've only done one other internet review in my life, but I would be remiss if I didn't do a review for Trevi Pools and Spas Calgary due to their beyond outstanding customer service, quality construction/products and professionalism they provided to us. I would unequivocally recommend Trevi Pools and Spas to anyone looking for a hot tub, swim spa, above ground pool, half in ground or in ground pool (or related services such as artificial turfs, waterfalls, concrete, outdoor kitchens, sheds etc).
Upon the strong recommendation of my long time, good friend and realtor Tracy Hryhoruk of ReMax iRealty Innovations in Calgary, I proceeded to contact Jesse Piteau, one of the owners of Trevi Pools Calgary. At the onset, I had a significant number of questions for Jesse given that I had no knowledge or experience whatsoever regarding pools or swim spas. Jesse was patient with my many questions, and he was very honest and informative in our preliminary conversations and correspondence. Jesse was forthright and candid in his assessment of what was doable and advisable versus what would not be prudent from a home owner perspective (which I greatly appreciated). At the time I had also spoken to one of Trevi's competitors and ended up being deceived by them about a swim spa and so I then realized what my realtor Tracy had said all along is that the only game in town for pools and swim spas is Trevi.
From the very onset of the project Jesse was very accommodating to my particular requests and vision for the space, and very importantly agile when I made a few changes. Jesse was always very prompt in his replies either by text, email or phone which I greatly appreciated given the significant investment of doing an inground pool, extensive concrete and artificial turf (we will be ordering a shed from Jesse next spring). Dealing directly with Jesse being Trevi ownership gave me the utmost confidence in the decision making process and building process.
The day before excavation day we met with both Jesse and his business partner Paul Tallon. Having great synergy with each other and like minded in their work ethic and attention to details, one can see why they have been so successful in business together for many years.
From the beginning of the project to the end I was beyond impressed by everything (which says volumes given my exceptionally high standards), the quality, timeliness, organization, cleanliness and the people. A few of my neighbors actually commented on how organized, clean, and responsive all the Trevi staff were. Ty and Scott were at my home every day of the project, two of the nicest and hard working young guys one could meet. The other Trevi staff that assisted throughout were fantastic including Omar, Cody and James, and then Beau and Randy who did a spectacular job with the concrete pads and borders on multiple levels. Sonja, the office manager was delightful to deal with, and Chloe who I met on pool completion day patiently took me through how to clean and care for my pool, and then returned to show me again as I had forgotten how to use the pump to clean the pool cover. Chloe is lovely and having worked for Jesse and Paul for ten years she is very experienced and knowledgeable. Jesse and Paul treat their staff like gold, and so the whole team is like a family that has worked together for many years. It's obvious to any external observer that they love what they do and that they really enjoy working together.
Noteworthy during the process is that Jesse offered to have some of his guys clean up and dump a different contractor's mess that was taking up some of my back alley space and an eyesore for my back alley neighbours. I initially was too shy to accept the offer since the mess had nothing to do with Trevi and so I declined, but then one Saturday night I had enough of the mess and texted Jesse for help and within one hour that Saturday night 3 of Jesse's guys showed up to take everything away to the dump for me (Ty, Scott and Omar).
Jesse, Paul, Ty, Scott and the rest of the team turned my backyard into what looks like a resort in Palm Springs, California. The in ground pool, the artificial turf and the levels of concrete are all a vision of perfection. Everything turned out even more beautiful than my best hopes and dreams. My only regret is that I didn't call Trevi 8 years ago when we first moved into our house! Endless thanks to Jesse, Paul, Ty, Scott and everyone else at Trevi for making our dreams come true! Trevi sets the high watermark for business in Alberta, they are definitely one of the best companies, if not the best company I've ever had the pleasure of dealing with.
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