In Ottawa, landscaper contracted sprinkler system to greenscape. The purpose of a sprinkler setup is to keep grass green, this company fails in this regard.
1) they reply very promptly to emails, phone calls.
2) take the time to talk to you and accomodate times for setup (ie: took the time to show me how to winterize the system.
1) Once system installed and after landscaper put on new sod, greenscapes programming of system caused burnt out grass in a matter of days. I did a system test and found that some of the zones did not have sufficient pressure for inground heads to pop up. when I called them, their practical answer was removing some of the heads I already paid in order to improve pressure in remaining ones. I had to tell them I noticed this, then they provided a rebate on the heads they took out!
2) multiple issues related to 1. The purpose of a sprinkler setup is to keep grass green. they have come on a few occassions to resod patchy areas, but sod provided struggling on arrival and dead. I have had to reseed manually multiple times.
On paper, things are very friendly, but after landscaper experience with this company, they are no longer contracting work out to them.