We we had our roof reshingled by roof master on June 7, 2015. They didn't come with all the parts needed, the crew was completely exhausted and they finished after dark. My wife and I spent 2h helping them clean as we needed them finished that day because our driveway was being paved the next day. We called and asked to speak with the foreman and our call was not returned. On June 28, our roof leaked. One of the roofers came back and put caulking on 2 nail heads. There were at least a dozen other nail heads not caulked after he left that I caulked myself. On July 14 it rained again and harder. This time 4 leaks came with multiple water marks on the ceiling. The foreman returned and blamed it on the chimney flashing which was reused. We checked the quote and it wasn't recommended to change the flashing. After disagreeing on what we should cover of the repair cost, the Foreman finally agreed to make the repairs. The intermediate repair leaked again on Jul17and damaged the ceiling and hardwood. We were told the permanent solution was coming and showed pics of the replacement flashing on Jul 20. 4 phone calls later our roof still hasn't been repaired and its Jul 26 with no commitment when work will be done. I'm very disappointed with the overall service.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Chris, Thanks for taking the time to write a review. As you know, it may have been too quick to write such a review before the final work was completed. We went above and beyond to take care of the problem and fix your bad flashing at no charge. I would kindly ask that you change the rating you provided us based on the final finished product. Thank You, -Roofmaster Ottawa Inc