Fascia repair
- Approximate cost of services:
- $678.00
- Company Response
Thank you for your kind review. We apologize for the initial misunderstanding. We're glad it turned out well in the end. Kind regards, Roofmaster Ottawa Inc
Thank you for your kind review. We apologize for the initial misunderstanding. We're glad it turned out well in the end. Kind regards, Roofmaster Ottawa Inc
Thank you for your kind review. We're really happy everything went smoothly!
Hi Colleen, Thanks for taking the time to share your experience. We apologize that the the aesthetic you were hoping for was not accomplished. The images our estimator showed to you of a previous job was one where we did the roof AND soffit fascia work. This was also made clear to you that we did the roof and aluminum work in the images. This is why there is a seamless transition between the fascia metal and the roof. In your case, there is an existing roof where the cedar shakes (and additional 2nd roof system on top of it) are overhanging the roof edge by 3-4". This overhang is also not considered part of the fascia and so it cannot be capped with aluminum. The best way to address this is to remove both the roof systems and install new colour matched steel drip edge flashing and then new shingles/metal roof. This way the transition will be seamless. As mentioned over the phone you cannot fasten to the underside of overhanging 60-100 year old cedar shakes. The screws will barely bite to the dry brittle thin wood, and even if it did, the screws would protrude through the cedar shakes and out through the roof system risking water infiltration. Regarding discounts, as mentioned over the phone the initial discount was not just because of the materials reduction but also because we adjusted our overhead pricing as well to give you the lower price by approx $2000. The second discount was simply out of kindness when we really did not do anything wrong and no obligation on our part to do so. It may seem like $300+HST is not much but for us it can cover something such as a laborer's wage for the day and it is quite significant. I agree in the short term this has caused some pain and bad feelings but once the budget allows I encourage you to give us an opportunity to complete the second phase of the project which is the roof. Sometimes it does work out better when these things are done simultaneously because this way you will be guaranteed to have a perfect and seamless transition between the roof edge and fascia metal. Lastly we just want to thank you for sending payment promptly as well. Kind Regards, Kershan Bulsara
Hi Philip, thanks for writing such a glowing review. Glad you were happy with our service. -Roofmaster Ottawa Inc
Shanti, this is a complete fabrication and we hope you do the right thing and remove your review. We have been to your home multiple times, spend hours of time and energy, explained the situation to you over and over. Simply put, you are seeing an existing flashing that was always there since the home was built. We did not replace or touch it. Our contract was to just replace the shingles around it. We cannot be responsible for flashings installed by others that you only happen to notice after the new shingle roof is installed because you are now for the first time looking at your roof. We've given the option to pay for new flashing but you have refused and we will not replace your old flashings for no reason for free. It's unfortunate you do not have the ability to understand this simple situation. We wish no other contractor has to suffer the abuse from you trying to get things for free. The worst type of homeowner to deal with. We have discussed with you with integrity and decency and all you want is work to be done for free.
Hi Andre, Thank You so much for providing us such a super review!
Hi Frank, thanks for taking the time to write us a review. It is greatly appreciated and we're glad your experience went well with Roofmaster!
Thanks for taking the time to write a review. I'm glad the project worked out for you and appreciate the recommendation to others! -Roofmaster Ottawa Inc.
Hi Tasha, I'm glad your experience went well right from the estimate with Tarek to the final result. We appreciate the recommendations! -Roofmaster Ottawa Inc
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Hello, We are glad you enjoyed the experience and our RainPro eavestrough signature product! Thanks for writing a review! -Roofmaster Ottawa Inc
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Additionally, we have placed twice as Finalist (runner-up) for the Better Business Bureau Torch Award for marketplace ethics and trust standards in the past few years. This recognition by the community and our customers indicate the company managers and staff really do care about the quality and service of work that Roofmaster provides. We have been in business since 1981 and completed nearly 16,000 roofing and related jobs successfully, earning ourselves an excellent reputation. Although the vast majority of our work is in the residential shingle roofing sector, we also do a number of commercial projects for engineering firms, the City of Ottawa as well as the Provincial and Federal Governments. We specialize in all types of asphalt shingles, custom steel and composite roofing types. Give us a call for FREE estimates on all your projects with written contracts and written warranties.