I was looking for someone to build stairs for the house I was renovating in downtown Toronto. After searching the Toronto market for stairmakers, a friend of mine recommended looking at London Stair and Rail. I called them up and they sent their sales guy to look through the construction site and our plans. Measuring was tough as we were in the midst of a large project and our house, being old and crooked, presented a challenge for making sure the stairs they made would fit.
A few weeks later when the product arrived of course the stairs didn't quite fit, but the folks at London Stair did a great job at making the necessary changes required to the great light oak stairs they had built.
A couple months later, after more of the construction was complete, they sent a great carpenter who put in the railings with fine European pride in his work.
That was almost 2 years ago and the stairs are still looking great. They even gave us some pine stairs to use for our basement thrown into the deal.
Highly, highly recommend.