Annual fee for poor communication / notifications
We have had a waterloo biofilter septic system for almost 2 years now. We have had 2 separate instances where the system would generate an alarm. The alarm is supposed to be monitored remotely, however they are not proactive at all with their monitoring.
We pay approximately $500 per year for their monitoring service. They do not proactively let you know an alarm is going off. In our most recent instance, we were on vacation and had our neighbour notify us the alarm was going off for the afternoon. We had to call the company and leave them a voicemail before they even reached out to us. They then told us they were remotely working on it. That is great, but why can't clients be notified proactively.
- Approximate cost of services:
- $500.00
- Company Response
Hello and thank you for the feedback. We are continually striving to improve our processes and the services that we provide.
As you know we have made some recent changes on your account and hope that this has satisfied your concerns moving forward. Please do not hesitate to contact our office at 1-866-366-4329 should you have any further questions regarding the services that we offer.