Didn't like that they emailed me 3 days before picking up my furniture and said I had to pay a extra $524.00 because they had to pay overtime for picking up the furniture on Saturday. They knew that the pickup was on Saturday when I booked it.
- Company Response
Good morning Nathan,
We're sorry that the overtime charges weren't on your estimate from the beginning as they should've been. However, we had intentions of picking it up and it ended up being someone from UVL so once we knew that it was no longer us and that charge had to be added onto your bill we made sure to let you know. We do apologize for not notifying you any sooner.
We hope that everything went well with the move of your household goods.
May you enjoy your retirement in your hometown once you get there.
Have a great day
Rockbrune Bros Ltd.