Rockbrune moved my home from Toronto to Ottawa recently. Rockbrune was recommended to me by another mover, who told me to speak to "Wally" at Rockbrune and ONLY Wally.
Well, Wally was great. He came in and gave me an estimate, and explained everything. Very personable... until you leave your deposit.
After I did my deposit, I didn't hear from Rockbrune again until I called them 4 days before the move. That's when they told me they didn't have the 43' truck I was promised. In fact, I spoke to Bill Rockbrune himself, and he was rude and crusty... not caring in the least that my truck was going to be too small. He even said to me "I've got bigger problems right now." to which I felt like saying "You do know I'm your customer, right?" but I bit my tongue.
Lucky for me, after Wally quoted me 10,000 lbs as an estimate I purged just tons of stuff... including a full dining room set. AFTER a massive purge, I came in at 10,080 lbs and we had about 6 inches to spare on the 32' truck they sent.
I found out later that Wally is known to under-estimate... so be aware if you are getting a quote.
I will say that their guys were great. They worked hard and fast and didn't break a single thing. They were polite and respectful of our property. No complaints there at all...
At the end of the day, if I had to do it over, I would have chosen another company, but it also could have been worse. Given that our stuff made it and that the nothing got broken, I guess it's a win.