Home Rail Ltd

The deck looks great and we just wanted to thank you for our beautiful deck. Tim has done a wonderful job and the extra work he did to minimize the vinyl decking seams is appreciated. Time was very polite & knowledgeable answering all of my questions & very respectful of our house.

I contacted them for railings for several decks. I specified 36" height posts. When I went to pickup, I was told they do not sell 36" tall, only 42" and I'd have to cut the posts and all the pickets! I had also purchased other railings and had some posts and pickets left over, they would not take them back (undamaged, wrapped) and said all sales final, yet that is not mentioned on their invoice/quote. Their customer service is terrible and I would not recommend them when you can get just as good pricing from a big box retailer and have the ability to return excess product.

This review is for Tyler and the Toronto location.

Be advised you should research this company before purchasing. Like many others on homestars i have a 1/2 finished railing for 3 months with numerous "we will have the rest of the order in tomorrow" and a couple weeks later "we will drop it past your house in the am" woops "family emergency that day and its a month later and still no product.

He hasn't answered his phone in months, doesn't return calls so I assumed he went under. I contacted the Edmonton office and confirmed he was still in business but could do nothing but send him an email.

Unbolting installed rail to return tomorrow.

We had these guys install a simple railing last summer on our front porch. We got as far as the black metal, but almost a year later are still waiting for the glass to be installed. Have called repeatedly, but we are being completely ignored. Don't call them!

Home rail was hired to Supply and install but after months of trying to get hold of them they still have not finished the job. I'm easy going but they are ignoring my calls. DO NOT USE THESE PEOPLE. They talk a good talk but fail to deliver.

Gentleman saying he was the owner told us to f off when we complained about them starting the job one day and not coming back to complete it for over a month. No way to treat customers.