I purchased a keyless lock system and the installers (not with Calgary Lock & Safe) must have bent a part when installing so it didn't operate as it should. They sent a tech (Jeremy) to look at the lock and had it fixed right away. I had ordered a bolt and knob for the back door and the size didn't fit so they refunded me the amount which paid for the service of fixing the Keyless system. Also Jeremy keyed the replacement bolt and knob for the back door to match the front. He was extremely helpful and worked quickly. I'm really happy with the service and professionalism that Jeremy provided. The only part I wasn't happy with was the wait for the Keyless system as it was on back order which was out of Calgary Lock and Safe's hands as it's manufactured from a different company.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for the review. We're always happy when you're happy. If there's anything else we can do please let us know!