Cathy at Chatelaine went to bat for me when another Guelph lighting store had treated me very poorly. She saw the problem and immediately contacted a manufacturer on my behalf. After a few emails and very timely responses from the fan light company, the items I needed to fix the situation were sent to my home and all was well. I went from thinking there was no solution to being told that help was at hand and not to worry.
There is something to be said for friendly and extremely helpful customer service in this day and age of next to none.