they do not honour their warranty. i have a crack in my countertop and they refuse to replace it. The owner will not even come out and look at it!
p.s. i thought this product was not supposed to crack? interesting that he puts the blame on a 60 year old woman supposedly standing on my countertop. do not do business with this outfit. They certainly do not believe in making it right. As well he keeps saying he would send someone out to repair it when they charge for this and the first time it they came out it looked the same! BadBad Bad company.
UPDATE: Well they finally came back a second time to try and fix it again. (not numerous times like they wanted you to believe) At least it is not as noticeable anymore but It is still there. It was only after they offered to come back at no charge that I called them. One should not have to pay for something they are responsible for.
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you for your review Mrs. Hearn. As you are well aware our factory trained technicians have been out to your home more than once to review your concern (at no cost to you). You are also well aware that it was assessed that the crack you speak of was created by an outside force such as someone standing/walking on your counter. The material does not crack on its own. As such our industry leading warranty does not cover damage caused in this fashion. I am sorry you fail to understand this. As previously offered, please let us know when we can return to your home to attempt another repair as you were not satisfied with the initial repair.
Response to Ms. Hearns updated post:
Ms. Hearn, I am sorry that you feel you are being blamed, simply not the case. As for the material not being breakable, I am not sure where you got that idea. We do not advertise or promote the material being indestructible. It just so happens that it is the most durable stone product on the market. Like most things though it can be damaged under the right circumstances. Lastly, your reference to charging you for the service call is inaccurate. We would gladly come out to your home free of charge to provide the service. Again, let us know if you would like to take advantage of that.Thank you again for your business.