I have called Plumbing Now a few times in the past 5 years and they have been there within a day. I find that they are very professional and the service person also makes sure you understand how to take care of the sump pump that he installed for us. I highly recommend this company and they back up their products & service. We had a problem with the sump pump emitting sewer odors and it was almost a year later after installation and they came and took care of the problem without charge. Now THAT is service!