At the end of June, 2016, I woke to the sound of thunder. Thinking it was a thunderstorm I went to the window to watch. Turned out to be hail the size of grapes. I took several pictures during the downpour which lasted about 15 minutes. Add I looked closer at the hail covering the ground I noticed some looked pretty large, more like the size of ping-pong balls. I expanded the photos and was able to see hail from the size of peas to the size of golf balls.
I went and checked thecar and found it full of dents from the hail. On checking the house I found damage to siding, screens, gutters and my shed. With that much damage I knew to contact the insurance company and get everything checked by a professional. My agent told me they used Prostar Cleaning exclusively. I had never heard of them.
The appraiser came out, and I discovered he was an engineer, which immediately impressed me. He showed me how to "see" the real damage to the shingles, gutters and things that I would never have noticed. His associate came to my house with the estimateand walked me through exactly what would be done. He was also an engineer, and gave me copies of all the documents and information on my contact at Prostar. I talked to my contact at Prostar the next day and got a time when work would start .
I was a bit skeptical about the timetable, having dealt with insurance claims before and not been very impressed.
Much to my surprise, the job was done on time, on schedule, and done right the first time! I made a pount of talking to each group that came out and found everyone that I talked to or asked questions of to be helpful, courteous, friendly and willing to take the time to answer all of my questions. I am totally happy with the service and performance of the entire crew that was sent to bring my home back to better than new condition.
I can certainly see why my insurer uses Prostar exclusively. If I ever need cleaning or restoration work in the future, I know exactly who I'll be calling. Prostar.