The team at Maple Air has been amazing from start to finish. Omid explained how the heat pump system would work with the furnace system and answered all my questions (there were a lot!) The installation team comprising of Farshid and Hadi were truly professional in every way. Although this was a big job, Farshid went above and beyond by making additional adjustments so that the external unit was not interfering with our line of sight from the windows. When they were done, not a speck of dust was left behind! Following the installation, I got an error notice on my Ecobee thermostat, and Omid sent over a technician to check it out. Turns out that it needed to be topped up with a bit more gas which was taken care of quickly. So in a short time, I got to experience Sales, Installation and Service, and across all fronts, I was treated like a valued customer, and the team made sure that everything was done to my satisfaction. I highly recommend Maple Air - really glad I went with them. Bonus was that their price for the Carrier heat pump and furnace was better than another quote I had received for the exact same system.
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- Company Response
Thank you so much for using Maple Air Inc for your heat pump installation and for leaving us such a positive review. We loved hearing that you had a positive experience with your installation. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. We loved working with you and value you as our customer. Please don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day!
Customer Success Team
Maple Air Inc