I had a 60+ years old house without A/C, so I've contacted about 5 HVAC companies to install an A/C system. After discussing with them and after doing my own in-depth research, I've come to the conclusion that a mini-split ductless solution would be the best fit for my relatively small rooms. I was not particularly fond about a multi-split heat pump (that can provide both A/C and heating) because I already have gas-fired boilers to heat the house and the water. Eventually, I've settled down for a combination of Mitsubishi two-zone heat pump unit and a purely A/C unit (single zone - our main bedroom). This would allow us to have a good control over the electrical bill.
By far, Maple Air was the most useful in helping me choosing the right solution. Farzad was not only patient, but genuinely curious and interested in learning more, not just sticking with what the company has to offer. Maple Air quotation was actually higher than the rest, but the professionalism of their sales personnel (shown also in the accurate and very detailed quotation) convinced me to go with them. And now, 6 months after the installation, I can clearly say that I was not wrong: not only that Maple Air followed every single aspect of the contract, but everything has been done on the schedule, and the units have been working the whole summer without any glitch. I have to mention that my electricity bill is actually below the 2021 bills when I was using only one portable A/C unit in our bedroom, and only during the night.
Great work of the installation team too. I was nervous about the level of vibrations of Mitsubishi outdoor units, so I've asked to install the units on the ground (not on the wall). I was not sure if I needed a concrete pad (to ensure the outdoor unit would not simply sink over time into the ground), or simply install the unit Aluminum frame directly on my interlock. For my satisfaction and peace of mind, Maple Air did procure and install the concrete pad (as per my dimensions!) but asked me how I like it. It didn't look great to me, so I've asked them to remove the pad - thank you for your effort! I have asked also to nicely cover the pipes and electrical cables: the coverings have been installed seamless and they look really great - please, see attached pictures.
To summarize: great / very helpful sales personnel, excellent installation team (professional, clean, very polite). After six months of enjoying the work you have done, a sincerely thank you Maple Air!
- Approximate cost of services:
- Company Response
Thank you so much for using Maple Air Inc and leaving us such a positive review. We loved working with you and we are so happy you appreciate our service. We loved hearing that you had a positive experience with our technicians. At Maple Air, our technical team is fully licensed, factory trained, and most importantly eager to provide quality service to our customers with respect and accountability. Don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day!
Customer Success Team
Maple Air Inc