Western Canadian Furnace Company

Heating & Air Conditioning
4001 19 St NE #13 Calgary AB T2E 6X8
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Western Canadian Furnace Company
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78%

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Reviews by rating (past 12 months)
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Reviews for Western Canadian Furnace Company

Average customer rating:
7.4 10 (46 reviews)

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Owen Bailey from Calgary
Owen Bailey from Calgary
1 review Calgary, AB
3/10

Furnace service

Charged $80 for a thermocouple. Feel ripped off! This should be a $30 add on the a standard service. Was told that was the price very mater of factly by the person who handled my phone call inquiry.

1 of 1 people found this review helpful.
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Company Response

We are very sorry that you have not found value in our services that you requested and agreed upon. We try to stay competitive and manage our prices to be fare for our customers and stay withing industry standards. Sorry for the inconvenience.

James from Calgary
James from Calgary
1 review Calgary, AB
1/10

Duct Cleaning, Furnace Service & Dryer Vent Cleaning

They called me 5 minutes before the appointment time and told me that they were going to be a 30 minutes late - they were over an hour late. They dragged the vaccum hose around 2 door jams and marked them up without any care being taken. They ran the Vacuum hose right over a small plant in the front yard. The technician seamed to know what he was doing. The helper pointed out that 2 of my Cold Air Return vent covers were broken but then in the process he broke 2 additional ones and never said anything. There was supposed to be a "free sanitiation" for the ducts which I was told would be fogged into the system - the tech didn't recommend the fogging because some people don't like the smell and he recommeded spraying the sanitizer right on the filter - but he didn't have the sanitizer on the truck so that didn't get done (Not a big deal to me). They pack up and almost left when I had to remind them about the Dryer Vent Cleaning. In the past when I have had this company clean the dryer vent they actually got in behind the dryer and blew air through the dryer and then through the vent from the inside - this time they just stuck an airhose into the vent from the outside and said it was done - I don't believe it was done correctly - they were running very late for the next appointment. But the worse part was they both asked to use the washroom (which had just been cleaned the day before) and one of them left urine all over the outside of the toilet bowl and on the tile floor. They were much less expensive than other companies so there was good value for the cost - however I would not recommend them and the next time I will pay more to have someone else do the work.

1 of 1 people found this review helpful.
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Company Response

We sincerely appreciate your feedback. We are constantly working at our level of customer service and value all reviews. Customer service is very important to us, and will bring your concerns to our teams.

Aaron from Calgary
Aaron from Calgary
2 reviews Calgary, AB
5/10

Repair Furnace

Happy with the prompt response time and overall service provided by Western. The control board on the furnace had shorted out, needed to be replaced and I explained this on the phone before the technician arrived. Everything was done professionally however the cost for the control board was $550 whereas this exact part can be ordered online and shipped for anywhere from $95 to $130. Marking up your parts is expected due to the costs associated with carrying inventory but doing so by over 400% is very disappointing.

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Company Response

Thank you for taking the time to review our company! We work hard on our customer service. While I understand that you are unhappy with the pricing of the control board, it must be taken into account that we obtain all our furnace parts from Certified Dealers. While internet pricing maybe lower, most internet parts must be shipped and then installed. Therefore, it must be taken into account that we are able to have parts on short notice, parts that we trust to have your furnace back up and running in the shortest time possible. Also parts purchased over the internet may host other issues such as warranties not being honored. I hope this answers the question of why we don’t use internet parts and therefore must charge accordingly. We look forward to providing service to you in the future.

Colleen Verreault from Calgary
Colleen Verreault from Calgary
1 review Calgary, AB
9/10

furnace service

My furnace stopped working. I called around and Western was able to send someone out sameday to fix it. Yuriy came and installed a new motor. He knew what was wrong and was able to explain it to me in laymans terms. Will be using them from now on and will recomend their service department.

1 of 1 people found this review helpful.
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Company Response

Thank you for your great review and look forward to providing you with services in the future!

Dylan Marks from Calgary
Dylan Marks from Calgary
1 review Calgary, AB
1/10

Furnace Cleaning & Humidifier

We had Western Canadian come in and do a furnace cleaning as well as install a new humidifier. At the time we were happy with the installation and the service.

However, the following week our furnace stopped working. The Western Canadian furnace technician came and found a piece of cardboard from the old furnace filter that had ripped off and jammed in the furnace fan. This caused the motor to burn out, and resulted in a $700 invoice to replace it. This piece of cardboard ended up in the fan because the old filter was not removed carefully when the original cleaning was done the week before. They should have at least double checked to make sure that nothing had ripped off when pulling out the old filter. Our furnace is relatively new and would not have broken without this piece of cardboard getting stuck in the fan.

I have called multiple times and sent emails to Western Canadian with my concern. I have asked to speak to the manager, but my calls and emails have not been returned. I am frustrated by the extra expense this cost our family, and the poor customer service at Western Canadian Furnace Company. I would definitely not recommend this company.

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Jason from Calgary
Jason from Calgary
1 review Calgary, AB
3/10

Dryer Vent Cleaning

The two techs were friendly. They were an hour late but advised me in advance about 40 mins ahead of my appointment. Left a mess in my yard of a large pile dryer lint they cleaned out. I contacted the company to voice my displeasure and dissatisfaction and never heard back. Disappointed I paid $170 to have to clean up their mess and then was ignored.

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virginia from Calgary
virginia from Calgary
1 review Calgary, AB
10/10

Furnace clean.

Thanks to the technicians Randal and Ram for the good service,they came on time and stay the whole hr.as they say it would lasts.I found them very professional and I happy that finally the furnace is clean.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Western Canadian Furnace Company

We specialize in Furnace and AC Installs, Furnace Cleaning, Duct Cleaning and Furnace repairs in both the residential and commercial industries. In addition to our services, we are a certified Lennox dealer and we also carry Lennox products and parts. www.westcan4u.com #13, 4001 19 St. NE, Calgary, AB T2E 6X8

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Hot water tanks, Air Conditioners, Humidifiers, Air Dampers, Air Filters, Air Purifiers
SERVICES
Furnace and Duct Cleaning,Furnace Installation, Hot water tank Installation, Boiler service, Back flow testing , Air conditioning Installation, Dryer Vent Cleaning, Vacuum Flow Cleaning, HVAC System Sanitation, Fireplace Cleaning, Furnace Chimney Cleaning
BRANDS
Lennox
STYLES
When it comes to furnace repair and cleaning in Calgary, no one beats Western Canadian Furnace Company! WCFC has been providing Calgarians with HVAC services since 1993. Our goal is to continue supporting and empowering the decisions our customers make about their home environment, while offering high-quality, cost-effective, and innovative HVAC products, services, and information
WEBSITE
http://www.westcan4u.com/
YEAR ESTABLISHED
1993
PAYMENT METHOD
VISA, MASTER CARD, DEBIT , CASH
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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