Steve & Tyler came to do the cleaning. They were right on time and walked me through what was going to occur. Upon inspection of the furnace Steve found cracked heat exchangers that were leaking CO and when questioned about scorch marks on the hot water tank explained that it has passed its expiration date. Although it was not heating season within a few hours I was called to book an appointment for the replacement two days later. I had Steve's price quote by the end of the next day. The replacement team (sorry I can't remember their names) was on time and stayed all day to complete the job. They were very polite and professional and even reinforced the back stairs they had been using when they noticed a step was loose. They walked us through how to work with the new equipment and the price was exactly what was quoted. Tyler then came about six weeks later to do a complimentary duct cleaning. He again was on time and was polite and professional. Everyone from the ladies on the phone booking the appointments to the workmen were polite, courteous and professional. I am looking forward to dealing with this company again next May when it will be time for the yearly inspection of the new furnace. GREAT JOB1!!!!!
- Company Response
Thank you so much for your review and for your great comments about our staff. We are so happy you decided to go ahead with Western for your furnace needs and we look forward to continue working with you in the future. We are here to help so please feel free to contact us anytime.
Commercial & Marketing Manager
Western Canadian Furnace Company