After a very dissatisfying round of service calls and expenses with another company—mostly due to terrible customer service, vague diagnosis and estimates, and slow follow-up—exasperated we looked elsewhere.
SPRING HOME started with Cy Goh who was not only polite and attentive to the urgency of our situation—a broken AC, a heatwave and a baby in the house—he was able to effectively respond. He gave an estimate over the phone, came to do a site visit the very next day to confirm the estimate and make sure the system discussed was adequate (where he thoroughly reviewed the product, the installation work, the warranty etc.), and then had two service guys come out 2 days later to install a brand new system! Sam and Chris who performed the installation service were great: very conscientious (protecting floors and walls and cleaning up after themselves), knowledgeable, efficient, polite, and very hardworking (this was their second job on a hot day).
All to say, I was extremely happy with the level of service and professionalism extended by this company and its representatives. I have found my new service provider for the AC and will also be using them for the heating system when the time comes.