We just had our old baseboard heaters replaced yesterday after over a year of searching for the right company to go with. It was hard to find a good reputable company that was experienced in ductless systems without trying to first convince us to get a central system.
I contacted several companies through Homestars registered under the GreenON website and Springhome replied the next morning.
I received a quick consultation appt with Sam from Springhome a few days after and it was very imformative, even though we needed a 7pm appt on a Friday evening, Sam spent ample time answering all our questions, he never made me feel that my questions were a waste of time. He was thoughtful with options that fit our needs despite it being more work (other companies simply told us it wasn't necessary to avoid extra work and that if we weren't satisfied after the install we had other "options") He went above and beyond to check with HRAI and the rebate authorities to make sure I was 100% satisfied before committing. I really appreciated this.
We were not able to be available for a weekday install but Sam was able to find a team to come out to us on the Family Day long weekend for a 2 day install. On the day of install, Sam came personally to oversee and introduce the team to us on his day off.
The team that came out to us included Chris (team lead), Peter, Sam and Nezeer. Amazing, amazing team of guys! I cannot speak enough as to how pleased we were with this process. They kept everything as clean as possible and worked through the cold, and Chris explained every process to us making sure we understood why it was done and how to operate it afterwards. You can really tell he cares about his work and wanted to ensure the client is happy and that every design element is in our best interest.
This is a long long review but I hope this helps others in choosing their contractor for their next job. As a young professional, I am very picky and scoured the internet for information and reviews. I honestly probably met a good 7-8 contractors over the course of last year and do not regret our final decision at all even though some other contractors offered lower pricing.
Ask for Sam and Chris, they will give you top notch service, you will not regret it! Thanks again guys!