Spring Home Heating & Cooling Systems Inc

Heating & Air Conditioning
160 Torbay Road Markham ON L3R1G6
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94%

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Reviews by rating (past 12 months)

Reviews for Spring Home Heating & Cooling Systems Inc

Average customer rating:
9.9 10 (908 reviews)

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Junian in Toronto
Junian in Toronto
3 reviews Toronto, ON
10/10

Great Service, Good Quality Work, Promt Customer Service

Sam answered all my questions and concerns. They were very professional, prompt, and did good quality work. Would highly recommend and thank you to Sam for the great customer service!

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Company Response

Good Afternoon Junian,
Was truly our pleasure as your satisfaction is our success. Should you need any thing in the future please do not hesitate to contact us at any time.

Dakota in Toronto
Dakota in Toronto
1 review Toronto, ON
10/10

Humidifier issue

Recently we realized that our Humidifier was not functioning. We notified Spring Home and went through some trouble shooting remotely that did not seem to resolve the issue. Tiger was sent over to perform diagnostics. Tiger asked a couple of quick questions and within a few minutes was able to identify the issue - the thermostat was incorrectly set up at the last maintenance visit. He immediately made the necessary changes to the thermostat settings and reviewed with us the seasonal settings on the thermostat and humidifier. Tiger is very knowledgeable and polite.

Thanks to Tiger for taking care of the issue.

Alvares
Toronto

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Company Response

Good Afternoon,
Thank you for taking the time out to write this review. I passed the nice comments onto Tiger and he said it was his pleasure. We look forward to speaking again when it is time for the next seasonal tune up.

SamIAm in Markham
SamIAm in Markham
1 review Markham, ON
10/10

Air Condtioner Installation and HVAC Maintenance

Have been using Spring Home Heating & Cooling Systems for the past few years. They have provided me excellent service throughout since my A/C installation and they have been very thorough in their work and explanation of the services performed. I also do the yearly A/C and furnace maintenance for

Have been extremely satisfied...keep up the good work.

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Company Response

Hi SamIAm,
It is always a pleasure speaking with you! Thank you for putting your trust into us not only to do the installation but to have us in your home to complete both the fall and spring tune up on your HVAC equipment. We look forward to speaking again in May! Have a wonderful rest of your week!

Matt in Markham
Matt in Markham
3 reviews Markham, ON
10/10

Tiger was great! Diagnosed and fixed the issue.

Tiger was fantastic. He helped me troubleshoot over the phone to narrow down the issue to ensure he had the correct parts/equipment before arriving. He was able to come the same day and arrived at 8pm on Saturday to ensure that my family had heat on this cold winter night.
(It's -14 C outside)

Upon arrival he immediately confirmed the diagnosis and fixed the issue.
He was also able to explain exactly the issue to me, document the changes (for future technicians) and suggest action I can take in the event I have any issues with my furnace in the future.

He also notified me that if the original owner had registered the American Standard Furnace with the manufacturer, then the parts would be covered under 10 year warranty.

Issue was with the Control Board. (Apparently this is a common issue as American standard original control board was 80V ... the recommended replacement is 120V.

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Company Response

Hi Matt,
We are so happy you are nice and warm. I sent these wonderful words off to Tiger and he said it was his pleasure. If you require any assistance in the future, please do not hesitate to contact us at any time. We all hope you are having a wonderful day!

Jonathan
Jonathan
3 reviews Vaughan, ON
10/10

Furnace Installation

Needed replacement for an old furnace, the salesman offered me a very good price on a variable speed modulating furnace. The technician installed everything as expected, and a month later there was a follow up inspection to make sure everything was installed properly.

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Company Response

Good Afternoon Jonathan,
thank you for all the kind words, I will be sure to pass them along to the team. We look forward to doing business for many years to come!

JBA from Mississauga
JBA from Mississauga
4 reviews Mississauga, ON
7/10

Left in the Cold...

*** UPDATE, Janaury 26, 2018 ***

The Spring Home Heating and Cooling Assistant Manager, Sam, called me after seeing the review (below) and said he wanted to help understand what happened and hopefully improve any shortcomings.

He also offered to refund the original $100 charge that I wasn't happy with and proceeded to do so. I must admit for a company to take this step is very gratifying and definitely shows that they ARE interested in helping customers and showing they are dedicated to customer service.

I would therefore consider recommending this company again, as they have shown that they are human, and willing to do whatever it takes to make it right. I appreciate that.

---------------------------------------------------

The Spring Home Heating and Cooling Service technician came on Friday, December 22, 2017 when our furnace was not working properly.

It would come on for 5-12 seconds and then cut out.

The technician could NOT solve the problem and said it was either the Gas Valve or the Controller Board – two major components. Which could cost hundreds of dollars to install.

He checked and said that the Gas valve would not be in stock until January 10-12, 2018, approximately 3 weeks later – during one of the coldest spells of the year. The technician left the furnace open and inoperable, leaving us to freeze in our home.

That night, while trying to stay warm, my wife and I talked about it and thought that it makes no sense in putting hundreds of dollars into an old, cheap (builders model) furnace, and decided that we would buy a new, updated furnace. After all this furnace was over 11 years old.

My wife then said, since we are getting a new furnace, perhaps I could put our old furnace together again (remember the technician left it off and not working), so at least we would continue to get 5-12 second bursts of warm air, every couple of minutes.

Since we were getting a new furnace we didn’t care if the old one “conked” out after recyling on and off over and over. At least his “band-aid” effort allowed us some comfort. A warm burst of air every couple of minutes.

The day after the technician left, I contacted four Heating/furnace companies and they immediately came over on Saturday. And in a couple of days, we had a brand new, furnace.

Since Spring Home Heating and Cooling Service could not diagnose the problem correctly, and left us high and dry and extremely COLD, we would never call Spring Home Heating and Cooling Service again – for service or to purchase any product.

And I would recommend to other people to do the same.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Hello Brett. Thank you for taking the time to explain the events of the service visit to me. After thoroughly understanding all accounts, I do believe there was a miscommunication between my service technician, service coordinator, and you the customer. We value every customer's honest review and will always do our best to prevent repeating any shortfalls. Again, thank you for giving us a second chance to satisfy your HVAC needs.

Prime  from Toronto
Prime from Toronto
10 reviews Markham, ON
10/10

Excellent service, incredibly cost-effective

Two older Carrier furnaces heat our 3 storey home. Main furnace was cycling repeatedly and would not lift the temperature on 2 lower floors above 18 degrees. Tech came out and tested both furnaces, cleaned the pressure switch on the main furnace and it has worked perfectly for weeks, including the recent cold snap. Bottom line: Cost-effective fast service. We will use them again for sure.

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Company Response

Good Afternoon,
We are happy you are now comfortable especially with the cold snap we had. Should you require any services in the future please do not hesitate to contact us at any time!

Kelly in Ottawa
Kelly in Ottawa
1 review Ottawa, ON
10/10

Was recommended to us and we will happily recommend

We needed a new air conditioner. I asked friends for recommendations and most people said "I wouldn't recommend the company we used". One friend replied with a glowing recommendation for Spring Home. We also were very happy with the service and level of communication. We plan to use them for our furnace needs as well.

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Company Response

Hi Kelly,
Always a pleasure speaking with you! We looking forward to seeing you this month for your furnace tune up! We all hope you had a wonderful holiday !

Vien  from Richmond Hill
Vien from Richmond Hill
2 reviews Markham, ON
10/10

Hot Water Tank Installation

We finally decided to change our inefficient 19-year old rented hot water tank. Enercare technician came to our place to see whether the new tank could be installed with new white pipes without major work to our finished basement The old tank was hooked up with old black pipes.
The sad verdict was that our finished basement ceiling had to be opened up substantially resulting in extra installation cost. A second independent installer offered the same opinion. Both technicians disregarded our suggestions that they could take advantage of the existing openings cut through the ceiling, when we had our new furnace installed to replace the old furnace (also 19-year old and inefficient).
With much distress, we contacted Spring Home who had installed our new furnace in the past. To our big relief, we were advised that the installation of the new water tank can be done without opening our basement ceiling. On top of that, we also got a good quote for a top name hot water tank.
With their ingenuity, Spring Home installers did a clean job, taking full advantage of the existing openings created by the installation of the new furnace a few years ago. Spring Home also offered me a discount for my 2017 preventative maintenance when we reported some minor dents on the newly installed hot water tank. Such classy act!
Finally, while performing this year maintenance, Spring Home installer charged me both the inspection of the central humidifier (also installed by Spring Home together with the new furnace) and a new replacement pad. When informing Cheryl that we only needed the new pad, Spring Home gladly refunded me the cost of the humidifier inspection. Another excellent customer service act!
Having my furnace, central humidifier and hot water tank sold and installed by Spring Home, we confidently conclude that there’s NO need to shop around for our AC replacement in the near future!

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Company Response

Hi Vien,
Thank you for sharing your experience with other home owners. We pride ourselves in customer satisfaction and always want to go above when there is am issue like the small dent in the water heater. We look forward to speaking again when it is time to do maintenance. We all hope you had a happy holiday and also a happy new year!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Spring Home Heating & Cooling Systems Inc

==== YOUR SATISFACTION IS OUR SUCCESS ======
**2010-2016 Dave Lennox PREMIER Dealer**
**2010-2016 Lennox Centurion Award Winner**
**Mitsubishi Electric Outstanding Performance Award Winner**
**Trane TCS Dealer**
** NATE (North American Technician Excellence)**
If you're looking for an established, Reliable Heating, Air Conditioning and Refrigeration contractor in the GTA area, you've come to the right place. Licensed and fully insured, Spring Home offers a complete installation and service department. Our experienced professionals are trained in residential, …

CATEGORIES
Heating & Air Conditioning, Gas Line Installation, and Fireplaces
PRODUCTS
Installation *** Service *** Maintenance Residential, Commercial and Industrial AUTHORIZED DEALERS FOR PREMIUM BRANDS : TRANE, MITSUBISHI, DAIKIN, LENNOX,VIESSMANN, BOSCH, LOCHINVAR, NAVIEN, AND WEIL MCLAIN
SERVICES
Furnace,Air Conditioner,Ductless Air conditioning / Heat Pump, Heating Boiler, Water Heater, Air cleaner,Humidifier,HRV, ERV, BBQ gas line, ,Rooftop unit, 24 Hours 7 days emergency Services,Gas Furnace Replacement, Gas Furnace service, Oil Tank / Furnace removal
BRANDS
Trane, Daikin, Mitsubishi, Lennox, NTI,Viessmann,Slant fin, Weil McLain, Lochinvar, Navien, Bosch, Fujitsu, Aprilaire, Honeywell, Rinnai, Lifebreath,VanEE,
SPECIALITIES
**NATE(North American Technician Excellence) Certified contractor.** **2010-2016 DAVE LENNOX PREMIER DEALER** **2010-2016 LENNOX CENTURION AWARD WINNER--Top 2% of 7,500 Lennox dealers in North America **American Standard Customer Care Dealer **Mitsubishi Electric Outstanding Performance Award Winner == Dedication to Quality Service is second to none ===
WEBSITE
http://www.springhome.ca
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash,Cheque, Financing available
LICENSES
G1 , G2, Air Cond & Refrigeration Mechanic 313A, 313D, ODP, TSSA,MEQ certified,NATE, Metro lic H223
MEMBERSHIPS
NATE, HRAI, BBB, TSSA, ESA, Markham Chamber of Commerce, BNI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
WSIB
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depending on the product, brand. Extended warranty is available. Will provide a written Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.