I called Arpi's after we noticed a strange burning smell. They offered after hours service though we declined since it was not urgent and we could shut off our furnace until morning. They followed up and set up a time for someone to come by. Kelly came by, he has come before and is excellent. Very knowledgeable, honest, pleasant and has lots of experience. He could have simply said we needed a whole new part, but explained everything he was checking, and taking the extra time found that the problem was simply a "throw away" part. A very simple and inexpensive fix. I'm sure we saved hundreds of dollars because of his attention to detail. Very helpful tips from him and consistent help. thank you to Arpi's and Kelly. He also took the time to take a picture, so he could teach the younger employees how to assess better. Will definitely call again when needed. Full recommendation.
- Approximate cost of services:
- $215.00
- Company Response
Thank you so much for writing such a positive review about Arpi’s. We are truly lucky to have customers like you. Customer service is our top priority and I am glad to see that our technician met all of your expectations.
We will definitely share your amazing comments with Kelly.