We had a Trane AC installed June 23 by Friesen’s June 24 as per the Friesen salesman’s recommendations, to complement our Trane heating system. The house and furnace are less than four years old. Unfortunately, within hours, the system kept cutting out. Freezing up, we discovered, at the compressor and inside the furnace coils. The installer returned the next day to try to “rectify” the issue. Again, within hours after him leaving, the system froze up again. After a couple of calls to the service coordinator, their serviceman couldn’t come out Friday – too busy, could we wait until Monday? Oh sure, it’s only 32C during the day over the weekend. So, Monday the 29th, he arrives, checks, re-checks and tests the AC compressor, air flow, temperature, etc. At one time, there were three servicemen here. Still, not working longer than a few hours before freezing up. “Air flow problems”, they said. They recommended enlarging the filter capacity area and the return air duct. The earliest they could come back was the 15th of July. July 15th comes and they call me and the serviceman can’t make it. After at least a half dozen calls to the service coordinator, leaving messages for the manager, no calls returned. We finally had to call the company who originally installed the furnace on the new build. They came out within an hour. They also checked and re-checked the install, the compressor, the furnace. No luck. Froze up a few hours later. As Friesen’s manager or servicemen would not return calls after more messages left with the office, we had the other company come and do the work Friesen’s recommended: enlarge the filter capacity and the return air duct. Again. Still. Not. Working.
I’ve left several voicemails with the manager, messages with the service coordinator and still nothing. It is now July 23. I WOULD NOT RECOMMEND Friesen’s. Poor communication, poor customer service. Absolutely frustrating!! Over $5000 paid for what?