I shopped around for hardwood flooring. I just walked into their shop and ask for a price for a Vintage solid-sawn flooring in hickory. Randy gave me a price that is even cheaper than another shop that I almost select to do the work. This store is big and decent. Lots of displays. But they don't have the color that I want. Randy just went to the warehouse and get their only piece and gave it to me for free. Not even asked me to bring it back. With the level of trust, I came back and asked him to give me the best price he can. I didn't go any where else to match the price. I kind of trust him and want to do business with him. He gave me another surprise with a bit better pricing. It was a quick and clean deal. Everything is up front. Restocking fee and so on.
Then another surprise 3 days later. I suddenly remembered that I didn't double check the finish when I put the order. I remember I talked to him only when the first time I pick up the sample about a month ago. I was afraid of him forgetting it. They deal with many customers every day. I guessed he wont remember that since I want a low shine finish which is not the standard one. I called the store ASAP. A lady helped me to find my order and double check the finish. You know what, it is exactly the pearl finish that I want.
What else can I say? A nice store. A group of nice people with good system support. Very professional.
BTW, I am not hiring them to do the installation. It's a material purchase only.