We recently purchased a garage door from Garage One. After waiting over 5 weeks for the door that we wanted, it was installed, only to discover that it was not the colour that we had ordered. The technician thought that we had called and changed the colour, which we had not. The girl in the office said that another customer had changed their colour and somehow it ended up on our invoice. That night the supervisor came to our door unannounced and basically accused us of changing the colour and said that he would be investigating. My husband and I were very upset and my husband told him to put our old door back on and we would take our business elsewhere. In the end they admitted their mistake and we got the door we wanted.
The technician was prompt and courteous, but his boss needs to get his facts straight before confronting customers. We were happy in the end, but we were made to feel very uncomfortable in the interim.
- Approximate cost of services:
- $1,000.00